Rob Stack
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Total activity954
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Last activity
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Activity overview
Latest activity by Rob Stack-
Rob Stack created an article,
Announcing an easier way to identify suspended users and unverified email addresses
Announced on Rollout starts Rollout ends June 29th, 2022 June 29th, 2022 July 1st, 2022 We’re excited to announce two improvements to Support that will make it easier to identify and search...
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Rob Stack commented,
Brett Bowser Sorry for the delay, here it is: https://zen-marketing-documentation.s3.amazonaws.com/docs/en/keyboard_shortcuts.pdf
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Rob Stack commented,
Hi Gonçalo Ventura Martins and Katerina Papaefthymiou thanks for the kind words!Here's one way I found to do what you want. In this example, you have two buttons, one for the BBC website and one fo...
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Rob Stack created a post,
How do I see callers waiting in the phone queue by using support views?
For overview information about Talk in omnichannel routing, see this article. As the ticket will be created earlier in the flow of call routing (as soon the call enters the queue), you will be able...
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Rob Stack created a post,
Understanding changes between existing Talk functionality and omnichannel routing
For overview information about Talk in omnichannel routing, see this article. While most Talk features will continue to work, this release contains the following changes: When onboarded into omnic...
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Rob Stack created a post,
Understanding the call flow for Talk in omnichannel routing
For overview information about Talk in omnichannel routing, see this article. This article contains an example of a call using triggers, tags, and ticket fields to prioritize calls for VIP customer...
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Rob Stack commented,
Thanks for the comment, I'm actually in the process of adding the rest of the articles right now. Give it about an hour and everything will be there. Also, well done for looking at it so fast :-)
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Rob Stack created a post,
Coming soon: Calls in omnichannel routing
Omnichannel routing, currently in Early Access Program (EAP) for support tickets and messaging, enables you to prioritize and route work items to the best agent based on their availability and capa...
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Rob Stack created an article,
Configuring Talk settings
Talk comes included and ready to go with the Zendesk Suite. However, there are many additional settings you can configure to get Talk working just how you want. Use this article to learn about t...
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Rob Stack created an article,
Fine tuning resources
Fine tuning articles give you tips, tricks, and best practices that can help you get the most from your Zendesk instance. In this article, you'll find links to all of the available fine tuning arti...