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Rob Stack

Zendesk Documentation Team
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Activity overview

Latest activity by Rob Stack
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    Rob Stack commented,

    1. Zendesk updates
    2. Release Notes
    3. Release notes through 2023-05-26

    Hi Jordy. I'm not aware of any upcoming changes to the user interface, but this sounds like a great suggestion. Can I suggest you submit it to our feedback section, where the suggestion can be vote...

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    Rob Stack created an article,

    Release notes through 2023-05-26

    1. Zendesk updates
    2. Release Notes

    AttentionSee this month's What's New for an overview of what was released in the last month. This week's release notes include the following: Admin Center Guide and Gather Zendesk Talk App Marketp...

    • Rob Stack
    • Edited
    • 5 followers
    • 3 comments
    • 0 votes
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    Rob Stack created an article,

    Announcing Voice API powered by Zendesk Messaging

    1. Zendesk updates
    2. Announcements

    Announced on Rollout starts Rollout ends May 30th, 2023 May 30th, 2023 May 30th, 2023 We’re happy to announce a new Voice API powered by Zendesk Messaging. The API enables you...

    • Rob Stack
    • Edited
    • 1 follower
    • 0 comments
    • 0 votes
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    Rob Stack commented,

    1. Objects and rules
    2. ...
    3. Routing
    4. Activating and configuring omnichannel routing

    Hi Liam Kelly. Omnichannel routing has the following requirements: The Agent Workspace must be activated for your account. If your account has a Chat subscription, native messaging or Sunshine Con...

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    Rob Stack created an article,

    Release notes through 2023-04-07

    1. Zendesk updates
    2. Release Notes

    See our What's New for an overview of what was released in the last month. This week's release notes include: Support App Marketplace Explore Products with no updates this week Support New The ...

    • Rob Stack
    • Edited
    • 3 followers
    • 0 comments
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    Rob Stack created an article,

    Using the Voice API powered by Zendesk Messaging

    1. Talk
    2. Using Talk for voice
    3. Managing Talk

    The Voice API powered by Zendesk Messaging enables you to quickly add a link or call button anywhere on your website. Customers can use the link or button to call you us...

    • Rob Stack
    • Edited
    • 5 followers
    • 2 comments
    • 0 votes
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    Rob Stack created an article,

    Release notes through 2023-02-10

    1. Zendesk updates
    2. Release Notes

    See last month's What's New for an overview of what was new in January. This week's release notes include: Guide & Gather Zendesk Chat & Messaging Mobile SDKs Talk App Marketplace Products with no...

    • Rob Stack
    • Edited
    • 5 followers
    • 4 comments
    • 1 vote
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    Rob Stack created an article,

    What's new in Zendesk: February 2023

    1. Zendesk updates
    2. What's New in Zendesk

    Click Follow in the What's New section to be notified each month when the What's New is published. Check out what's new in the last month: Support People Bots and automation Explore Guide Also d...

    • Rob Stack
    • Edited
    • 18 followers
    • 1 comment
    • 3 votes
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    Rob Stack commented,

    1. Talk
    2. ...
    3. Managing Talk
    4. Managing overflow calls and after-hours routing with Talk

    Hi Sergey Kandaurov, which Talk plan are you on? If you take a look at the banners at the top of the article, you'll see which plans are supported by overflow calls. If you do have a supported plan...

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    Rob Stack created an article,

    Release notes through 2023-01-09

    1. Zendesk updates
    2. Release Notes

    See last month's What's New for an overview of what was new in December. This week's release notes include: Zendesk Chat & Messaging App Marketplace Products with no updates this week Zendesk Cha...

    • Rob Stack
    • Edited
    • 3 followers
    • 0 comments
    • 0 votes