Rob Stack
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Recent activity by Rob Stack-
Managing Talk line settings
What's my plan? This article describes the settings you can apply to individual Zendesk Talk lines. For details about managing general Talk line settings, see Managing Zendesk Talk ...
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Zendesk Talk and Zendesk Text number FAQs
What's my plan? Use the following FAQs to help you understand more about the availability, pricing, and requirements for Zendesk Talk, and Zendesk Text numbers. If you're looking fo...
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Evaluating voice in your Zendesk Suite trial account
What's my plan? This part of the Zendesk Suite trial evaluation guide helps you evaluate voice features in the Zendesk Suite to see how they'll work for you. Your trial ...
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Getting started with Text
What's my plan? Zendesk Talk allows you to respond to inbound text messages, automate alerts, or send proactive messages. For example, you can send an automated text response when ...
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Managing overflow calls and after-hours routing with Talk
What's my plan? An overflow call is a call that cannot currently be taken by any agents or answered by voicemail. This can happen for the following reasons: All agents are offline...
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Adding Talk phone lines
What's my plan? A Zendesk Suite trial comes complete with a Talk phone number you can start using immediately. After the trial is over, you can buy more phone numbers from Zendesk. You ca...
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Giving agents access to Talk
What's my plan? After you've enabled and configured Talk, you need to give your agents access. On Enterprise plans, you use custom roles to configure access to Talk and ...
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Reporting with custom fields
What's my plan? You can add custom fields to your Zendesk Support tickets or Zendesk Sell leads, contacts, and deals to enable you to collect information that's not collected by ...
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Boosting team productivity
What's my plan? As a Zendesk admin, it's your job to ensure the success of your customer support team. In this article, you'll learn about some great Zendesk capabilites that can he...
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About the Zendesk Sunshine plan types (legacy)
Important: A new custom object experience is in early access. You can sign up for the EAP here. Zendesk Sunshine is available with all plan levels of the Zendesk Suite. The version of Sunshine you...