Rohan Gupta
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Total activity111
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Last activity
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Activity overview
Latest activity by Rohan Gupta-
Rohan Gupta commented,
Hi Rosie, Thanks for reaching out! For the clarification on your post referring "2 minutes option". Are you referring to the play of "average wait time greeting" which is only when the average wait...
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Rohan Gupta commented,
Official comment Hi James, Thanks for the feedback! We do not have this functionality on our roadmap. We are adding it to the backlog for future consideration. A potential workaround for this problem can be to use...
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Rohan Gupta commented,
Official comment Hi Andreas, Thanks for the feedback! Unfortunately, this is not possible at the moment. We are adding it to the backlog for future consideration. Thanks Rohan
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Rohan Gupta commented,
Official comment Hello everyone, Thanks for reaching out! At the moment, if a call is offered to an agent and the agent misses or declines, the same call will not be offered to the same agent again. We are activel...
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Rohan Gupta commented,
Official comment Hi Ray,Thanks for reaching out!This is not something we are considering right now.We have added this to our backlog for consideration in a future release. Thanks, Rohan
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Rohan Gupta commented,
Official comment Hello everyone, Thank you for reaching out. We hear you and we do care about the feedback we receive from the community. The suggestions here are much appreciated and some will be addressed. Below...
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Rohan Gupta commented,
Official comment Hi Ian, Thanks for the feedback! We do not have this functionality on our roadmap. Our current thinking is to deal it in an Omni-channel way rather than just making the improvement for Talk. We are...
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Rohan Gupta commented,
Official comment Hi Brecht, Thanks for the feedback! This functionality is not in our roadmap at the moment. We will put it in the backlog for future consideration. Thanks Rohan
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Rohan Gupta commented,
Hi Gerardo, When all agents are on call, the incoming call should wait in the queue till either maximum queue waiting time expires or an agent becomes available. In the case you have described, if ...
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Rohan Gupta commented,
Official comment Hi Audrey, Thanks for reaching out. There is an existing "create ticket for abandoned calls" setting on Zendesk Talk Professional and Enterprise plans. When this setting is enabled, calls that are...