Rohan Gupta
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Activity overview
Latest activity by Rohan Gupta-
Rohan Gupta commented,
Official comment Hi David, Thanks for the feedback! We have noted it. Unfortunately, this is not on the immediate roadmap to tackle. Thanks Rohan
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Rohan Gupta created an article,
New “Transfers only” agent state for Zendesk Talk
Announced Release timeline Release Status May 19, 2021 June 28, 2021 - July 19, 2021 Rollout Complete Sometimes, you want certain agents to be available for high tier escalations or an impo...
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Rohan Gupta commented,
Hi Khajik, Rollout was completed few weeks back and the functionality is generally available. Here is the documentation link. Best, Rohan
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Rohan Gupta commented,
Hi Everyone, To update the thread. The rollout of the Transfers only agent state was completed! Hope you all have already started using the functionality and are seeing benefits. Here is the docum...
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Rohan Gupta commented,
Hi Natalie, Thanks for reaching out. You should be able to configure the above usecase with existing functionality. When voicemail is enabled, Callers can dial 1 at any time (even when in the queue...
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Rohan Gupta commented,
Hi @..., Thanks for the message! Just to confirm the logic - If the call is made from the ticket. Phone number used to dial out defaults to the number that the call came in on. Only if the number t...
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Rohan Gupta commented,
Official comment Hey Everyone! Thanks very much for the feedback! I am here to announce a very good news! We are very excited to announce that in the next few weeks we will be releasing a new agent state “Transfers...
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Rohan Gupta commented,
Hi Beloslava, Thanks for reaching out! The functionality to filter the calls based on time range is available in the Talk dashboard in Explore as well as it can be exported from the usage charges p...
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Rohan Gupta commented,
Official comment Greetings, Thank you for the feedback! Showing the company name associated with the phone number to the end user is in the longer term roadmap but cannot commit on any date for its availability. Th...
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Rohan Gupta commented,
Hi Hege, Thanks for the feedback! Implementing custom states for Talk is something we are considering and is on our roadmap awaiting prioritisation, can't commit on any timeline yet, in the meantim...