Rohan Gupta

1. Community
2. Feedback - Voice (Talk)
3. Ability to toggle availability of Zednesk talk while in multiple groups

Hi Austin, Thanks for the feedback. We understand your use case and frustration to switch agent every time, but we currently do not have anything planned in the roadmap to resolve this need. Thanks...

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• Rohan Gupta
• Created August 25, 2021 08:26
• 0 votes

1. Community
2. Feedback - Voice (Talk)
3. Enable Callers to Press Key to Leave a Voicemail in Queue

Hi Natalie, Thanks for reaching out. You should be able to configure the above usecase with existing functionality. When voicemail is enabled, Callers can dial 1 at any time (even when in the queue...

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• Rohan Gupta
• Created July 22, 2021 10:41
• 0 votes

1. Community
2. Feedback - Voice (Talk)
3. Zendesk Calls made through a Zendesk Ticket should use the currently selected line (From the Phone Dial options)

Hi @..., Thanks for the message! Just to confirm the logic - If the call is made from the ticket. Phone number used to dial out defaults to the number that the call came in on. Only if the number t...

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• Rohan Gupta
• Created July 07, 2021 13:34
• 0 votes

1. Agent guide
2. Additional ticket channels
3. Setting your Talk agent state

Hey Everyone! We are very excited to announce that in the next few weeks we will be releasing a new agent state “Transfers only” in Zendesk Talk. With this release, a Talk agent or a team lead will...

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• Rohan Gupta
• Created June 04, 2021 15:57
• 1 vote

1. Community
2. Feedback - Voice (Talk)
3. Transfer Calls to Away agent

Hey Everyone! Thanks very much for the feedback! I am here to announce a very good news! We are very excited to announce that in the next few weeks we will be releasing a new agent state “Transfers...

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• Rohan Gupta
• Created June 04, 2021 15:45
• 0 votes

1. Community
2. Feedback - Voice (Talk)
3. Talk - History

Hi Beloslava, Thanks for reaching out! The functionality to filter the calls based on time range is available in the Talk dashboard in Explore as well as it can be exported from the usage charges p...

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• Rohan Gupta
• Created July 22, 2020 08:34
• 0 votes

1. Community
2. Feedback - Voice (Talk)
3. Caller ID on outbound calls

Greetings, Thank you for the feedback! For our Customers in the USA, you can display your company name as sender ID. Please see the following article for instructions. This capability is also avail...

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• Rohan Gupta
• Created July 22, 2020 08:22
• 0 votes

1. Community
2. Feedback - Voice (Talk)
3. option for talk agents to set status

Hi Hege, Thanks for the feedback! Implementing custom states for Talk is something we are considering and is on our roadmap awaiting prioritisation, can't commit on any timeline yet, in the meantim...

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• Rohan Gupta
• Created July 15, 2020 08:48
• 1 vote

1. Community
2. Feedback - Voice (Talk)
3. Auto Answer / Auto Accept Feature in ZD Talk

Hi Josh, Thank you for the feedback! We have captured the feedback. Unfortunately, it is currently not on the Roadmap. We will notify when we have something tangible to share. Thanks Rohan

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• Rohan Gupta
• Created July 08, 2020 08:49
• -2 votes

1. Community
2. Feedback - Voice (Talk)
3. Ability to hang up the call after an IVR choice

Hi Jeanne, Thanks for the feedback! Currently there is a workaround in the product to support this use-case. Whenever the IVR has to be disconnected after playing the message, divert the caller t...

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• Rohan Gupta
• Created July 08, 2020 08:31
• 0 votes