Rohan Gupta
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Votes on activity by Rohan Gupta-
Official comment Hi Everyone, To check-in on the thread. On Zendesk Talk enterprise plans "call offering time" limit can be decreased till 15 seconds, which means a call gets offered to an agent just for 15 seconds...
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Hi Hege, Thanks for the feedback! Implementing custom states for Talk is something we are considering and is on our roadmap awaiting prioritisation, can't commit on any timeline yet, in the meantim...
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Hey Everyone! We are very excited to announce that in the next few weeks we will be releasing a new agent state “Transfers only” in Zendesk Talk. With this release, a Talk agent or a team lead will...
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Official comment Hi Rina, Apologies for you have to create a new post here. We do keep on updating the posts with recent comments even if it was answered. Thanks for patiently waiting. We have recently launched Idl...
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Official comment Hi Everyone, Thanks for patiently waiting, I am here with a some good news! We have recently launched Idle timeout functionality for Omnichannel Routing. In summary, With idle timeout, you can cau...
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Official comment Hi Andre, Thanks for the feedback! Presuming you are making outbound calls from an open ticket. Ticket events are not in place if the outbound call is unsuccessful. Unfortunately, it is not on the ...
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Official comment Hey Nicholas, Thank you for your feedback. The article referred by you is the only workaround we can offer at the moment, due to other high priority items we need to tackle, this will not be on ou...
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Official comment Hi Jasper, Thanks for reaching out! Unfortunately, we do not have these metrics displayed on the ticket. However, you can pull this data in Explore, Call duration - Call IVR time = call not includi...
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Hi Sacbe Alfonsina Ibarra E, There should be no additional set-up required. On front face does not look to be expected behaviour, but we will be needing more information to understand the root caus...
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Hi Ola Timpson, Yes, tackling the fallback group use case is on our roadmap. We are also constantly thinking of improving the queues and call flow experience, part of which will be ability to provi...