Romona
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Total activity47
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Last activity
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Member since
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Following0 users
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Followed by1 user
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Votes1
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Subscriptions26
Activity overview
Latest activity by Romona-
Romona commented,
Hi Sid, As long as there is a Zendesk email in the "To" field of an email, a ticket will be created. It does not matter if there are other email addresses in the "To" field as well. Hope this hel...
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Romona created an article,
Explore recipe: End users that logged in over the last 30 days
This report provides a quick way to see your end users' last login timestamp over the last 30 days. This article includes the following topics: What you'll need Creating the report What you'll...
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Romona created an article,
Can I set business hours for social messaging channels?
Question Can I set my business hours for social messaging channels? Answer It is not possible to prevent messages from social media channels based on your business hours. Unlike Chat, social messag...
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Romona created an article,
Service Incident - December 16th, 2021 - Increased latency and timeouts
SUMMARY From 20:27 to 21:06 UTC, some Zendesk users experienced increased latency, errors, or timeouts. The issue was caused by an incident our CDN provider experienced. Timeline 21:30 UTC | 13:30...
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Romona created an article,
Service Incident - December 13th, 2021 - Side Conversations and Talk Dashboard degradation
SUMMARY On December 13, 2021 from 17:33 UTC to December 17, 2021 at 02:20 UTC, Talk and Support customers experienced search and data delays with the Talk dashboard and Side Conversations features....
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Romona created an article,
Service Incident - October 23rd, 2020 - Cannot save Accounts Settings in Support
SUMMARY From October 22, 2020 at 23:35 UTC until October 23, 2020 at 16:22 UTC, Zendesk Support customers on all Pods may have experienced an issue saving account settings (account admins only). T...
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Romona created an article,
Service Incident - December 3rd, 2020 - Social Messaging add-on errors
SUMMARY On December 1st, 2020 from 14:58 UTC to December the 3rd 21:54 UTC , Social Messaging add-on customers using Whatsapp may have received the error message: "User has opted to block further m...
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Romona created an article,
Service Incident - September 20th, 2021 - Sell lead capture form issues
SUMMARYFrom 2021-09-20 07:00 UTC to 2021-09-20 21:15 UTC, the Sell Lead Capture Form URL was not loading properly. 21:33 UTC | 14:33 PT Our engineers have rolled back a change that was causing th...
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Romona created an article,
Service Incident - July 1st, 2021 - Support - Pod 23 - Role Change not being completed
SUMMARY On June 1st, 2021 from 06:00 UTC to 15:30 UTC, Support customers on POD 23 who had an agent's role changed in the Admin Center within the times mentioned, would’ve had to repeat the change ...
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Romona created an article,
What does Follow mean in Guide or Gather?
Question What does Follow mean in Guide or Gather? Answer For Zendesk Guide and Gather, Follow means subscribe. When you follow a community post, topic, article, or section, you'll get an email not...