Romona
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Total activity40
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Last activity
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Member since
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Following0 users
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Followed by0 users
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Votes1
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Subscriptions22
Activity overview
Latest activity by Romona-
Romona created an article,
Service Incident - December 16th, 2021 - Increased latency and timeouts
SUMMARY From 20:27 to 21:06 UTC, some Zendesk users experienced increased latency, errors, or timeouts. The issue was caused by an incident our CDN provider experienced. Timeline 21:30 UTC | 13:30...
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Romona created an article,
Service Incident - December 13th, 2021 - Side Conversations and Talk Dashboard degradation
SUMMARY On December 13, 2021 from 17:33 UTC to December 17, 2021 at 02:20 UTC, Talk and Support customers experienced search and data delays with the Talk dashboard and Side Conversations features....
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Romona created an article,
Service Incident - October 23rd, 2020 - Cannot save Accounts Settings in Support
SUMMARY From October 22, 2020 at 23:35 UTC until October 23, 2020 at 16:22 UTC, Zendesk Support customers on all Pods may have experienced an issue saving account settings (account admins only). T...
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Romona created an article,
Service Incident - December 3rd, 2020 - Social Messaging add-on errors
SUMMARY On December 1st, 2020 from 14:58 UTC to December the 3rd 21:54 UTC , Social Messaging add-on customers using Whatsapp may have received the error message: "User has opted to block further m...
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Romona created an article,
Service Incident - September 20th, 2021 - Sell lead capture form issues
SUMMARYFrom 2021-09-20 07:00 UTC to 2021-09-20 21:15 UTC, the Sell Lead Capture Form URL was not loading properly. 21:33 UTC | 14:33 PT Our engineers have rolled back a change that was causing th...
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Romona created an article,
Service Incident - July 1st, 2021 - Support - Pod 23 - Role Change not being completed
SUMMARY On June 1st, 2021 from 06:00 UTC to 15:30 UTC, Support customers on POD 23 who had an agent's role changed in the Admin Center within the times mentioned, would’ve had to repeat the change ...
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Romona created an article,
What does Follow mean in Guide or Gather?
Question What does Follow mean in Guide or Gather? Answer For Zendesk Guide and Gather, Follow means subscribe. When you follow a community post, topic, article, or section, you'll get an email not...
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Romona created an article,
Service Incident - May 19th, 2021 - Guide Errors on Pod 17
SUMMARY On May 19, 2021 from 16:30 UTC to 16:39 UTC, Guide customers on Pod 17 may have experienced latency and 502 errors. Timeline 17:19 UTC | 10:19 PT From 16:29-16:40 UTC, Guide customers on ...
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Romona created an article,
Why doesn't the username from the pre-chat form show as the requester on the ticket?
Question What happens in the Zendesk Agent Workspace when an end-user enters their name in the pre-chat form and it differs from their user information that already exists in Zendesk Support? Answe...
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Romona commented,
Hi Alejandro, It sounds like what you are looking for is a Structured Message. Here are some resources to help you get familiar about how to use them: https://developer.zendesk.com/rest_api/docs/c...