Romona
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Total activity89
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Last activity
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Activity overview
Latest activity by Romona-
Romona commented,
Hi Ilya, Unfortunately its is not currently accessible as is via the API. The rate source of the data may be but the calculations and metrics on the Help Center search results will not be accessib...
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Romona commented,
Hi Zachary, The difference between the typical Away status before in Agent Workspace before Unified Agent Status, only applied to Live Messaging/Chat conversations. And while in Away status, agent...
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Romona created an article,
Can I connect multiple Zendesk subdomains to the Sunshine Conversations app?
Question Can I connect multiple subdomains to the Sunshine Conversations app? Answer No, only one Zendesk subdomain can be connected to the Sunshine Conversations app at a time. However, a single S...
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Romona created an article,
Why does the "Ticket Created - Date" filter automatically apply to my new report?
Question I just created a new report in Explore. Why does the Ticket Created - Date filter automatically apply to my report? Answer The Ticket Created - Date filter is applied to new reports in Exp...
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Romona created an article,
Can I use the API to assign a macro to a user or group?
Question Can I use the API to assign a macro to a user or group? Answer Yes, you can use the Macro API to assign a macro to a user or group. When creating the macro, add an additional key to the re...
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Romona commented,
Hi Ryon, Unfortunately entitlements are not publicly accessible via the API at this time. However, it is on our product road map in the future but we do not have eta for when this feature will be ...
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Romona commented,
Hi Team, I would also be sure to check the browser you are using to see if you have disabled cookies. Zendesk maintains connectivity also via the use to trackable cookies. To learn more about how ...
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Romona commented,
Hi Sid, As long as there is a Zendesk email in the "To" field of an email, a ticket will be created. It does not matter if there are other email addresses in the "To" field as well. Hope this hel...
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Romona created an article,
Explore recipe: End users that logged in over the last 30 days
What's my plan? This report provides a quick way to see your end users' last login timestamp over the last 30 days. This article includes the following topics: What you'll need Creating the repo...
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Romona created an article,
Can I set business hours for social messaging channels?
Question Can I set my business hours for social messaging channels? Answer It's not possible to prevent messages from social media channels based on your business hours. Unlike live chat, social me...