Romona

1. Guide
2. ...
3. Using the knowledge base in Help Center
4. Analyzing help center search results with Explore

Hi Ilya,  Unfortunately its is not currently accessible as is via the API. The rate source of the data may be but the calculations and metrics on the Help Center search results will not be accessib...

• View comment
• Romona
• Created June 16, 2023 20:40
• 0 votes

1. People
2. ...
3. Team members and groups
4. About unified agent status

Hi Zachary,  The difference between the typical Away status before in Agent Workspace before Unified Agent Status, only applied to Live Messaging/Chat conversations. And while in Away status, agent...

• View comment
• Romona
• Created March 09, 2023 20:00
• 0 votes