Romona
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Total activity89
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Last activity
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Articles
Recent activity by Romona-
Can I set business hours for social messaging channels?
Question Can I set my business hours for social messaging channels? Answer It's not possible to prevent messages from social media channels based on your business hours. Unlike live chat, social me...
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Why does the "Ticket Created - Date" filter automatically apply to my new report?
Question I just created a new report in Explore. Why does the Ticket Created - Date filter automatically apply to my report? Answer The Ticket Created - Date filter is applied to new reports in Exp...
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Explore recipe: End users that logged in over the last 30 days
What's my plan? This report provides a quick way to see your end users' last login timestamp over the last 30 days. This article includes the following topics: What you'll need Creating the repo...
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Can I connect multiple Zendesk subdomains to the Sunshine Conversations app?
Question Can I connect multiple subdomains to the Sunshine Conversations app? Answer No, only one Zendesk subdomain can be connected to the Sunshine Conversations app at a time. However, a single S...
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Why doesn't the username from the pre-chat form show as the requester on the ticket?
Question What happens in the Zendesk Agent Workspace when an end-user enters their name in the pre-chat form and it differs from their user information that already exists in Zendesk Support? Answe...
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What does Follow mean in Guide or Gather?
Question What does Follow mean in Guide or Gather? Answer For Zendesk Guide and Gather, Follow means subscribe. When you follow a community post, topic, article, or section, you'll get an email not...
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Can I use the API to assign a macro to a user or group?
Question Can I use the API to assign a macro to a user or group? Answer Yes, you can use the Macro API to assign a macro to a user or group. When creating the macro, add an additional key to the re...
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Service Incident - December 13th, 2021 - Side Conversations and Talk Dashboard degradation
SUMMARY On December 13, 2021 from 17:33 UTC to December 17, 2021 at 02:20 UTC, Talk and Support customers experienced search and data delays with the Talk dashboard and Side Conversations features....
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Service Incident - December 16th, 2021 - Increased latency and timeouts
SUMMARY From 20:27 to 21:06 UTC, some Zendesk users experienced increased latency, errors, or timeouts. The issue was caused by an incident our CDN provider experienced. Timeline 21:30 UTC | 13:30...
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Service Incident - October 23rd, 2020 - Cannot save Accounts Settings in Support
SUMMARY From October 22, 2020 at 23:35 UTC until October 23, 2020 at 16:22 UTC, Zendesk Support customers on all Pods may have experienced an issue saving account settings (account admins only). T...