Ronald Suplido Jr
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Last activity
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Activity overview
Latest activity by Ronald Suplido Jr-
Ronald Suplido Jr commented,
Hi Julius, Thanks for your inquiry! I will be creating a separate ticket to address your concern with the Ticket Field manager app. You can expect a follow-up email from me the soonest. Thanks!Best...
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Ronald Suplido Jr commented,
Hi, The error you got is due to the changing of the account owner which in turn breaks the integration. To fix this, we would need to use the API. I recommend that you open up a ticket to us so we ...
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Ronald Suplido Jr commented,
Hello MIlos, Apologies about your experience in contacting Support. We're now on messaging as announced here. There may be a wait time after the bot has transferred you to a live agent queue but s...
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Ronald Suplido Jr created an article,
Can I report on side conversations?
Question Can I report on side conversations in Zendesk Explore? Answer There isn't a dataset in Explore that allows you to report on side conversations out of the box. As a workaround, create trigg...
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Ronald Suplido Jr commented,
Hi! I would recommend that you remove the existing address first before you re-add it using the "Connect other" method. If you're trying to connect a distribution type of email, this article (https...
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Ronald Suplido Jr commented,
Good catchI Thanks for pointing this out. I overlooked regex as a possible workaround in your case. Cheers!
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Ronald Suplido Jr commented,
Hello Yaniv, I tried to replicate this using the "null" value but to no avail also. I got a confirmation from our team that the search parameter involving empty custom fields won't work as the cur...
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Ronald Suplido Jr commented,
Hi! It seems like your issue is more about accessing your normal/production instance and not Sandbox. I'm going to bring this into a ticket so we can further investigate on your concern. You'll rec...
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Ronald Suplido Jr commented,
Hi Matt! I’m not aware of any threshold documented, but that’s why we recommend keeping just one text conversation active per customer. So working through follow up tickets is the only approach I ...