Rosie Balagbis
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Last activity
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Activity overview
Latest activity by Rosie Balagbis-
Rosie Balagbis commented,
Hi Lindsey, By design, non-image attachments automatically download upon clicking, while image attachments provide a preview of the image before offering the option to download. You can learn more...
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Rosie Balagbis commented,
Hi Crawford, Attribute functions could be used in any dataset. Let me go ahead and create a separate ticket on your behalf so I can get more account-specific details to troubleshoot this issue. Pl...
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Rosie Balagbis commented,
Hi Michael, Sorry to hear about this trouble. I'll go ahead and create a separate ticket on your behalf so that we can further discuss and troubleshoot this issue you posted.You may expect an email...
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Rosie Balagbis commented,
Hi Adam, Previously, Explore displayed custom field values as a tag instead of the actual value. If you have query filters, calculated metrics, or calculated attributes that reference the tag value...
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Rosie Balagbis commented,
Hi Dana, The only possible cause for the disappearance of the talk icon is if agents don't have a Talk role/access or if they are experiencing a bad internet connection that will cause the element...
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Rosie Balagbis commented,
Hi Theresia, Possible those outbound calls were not being answered by the end-user and ended up no tickets are being created. You may also check additional information about [What is a non-answered...
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Rosie Balagbis commented,
Hi Theresia, Not answered means that the call didn't go through or was not successful. For example, an inbound not answered call is when the end-user wasn’t connected with the agent, or the custom...
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Rosie Balagbis commented,
No problem at all, Joshua! I'm glad to hear that it worked! Thank you!
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Rosie Balagbis commented,
Hi Joshua, The snippet code is working when I tried it from my end. Can you confirm if you are using the iframe? If yes, the new web widget cannot be run via iframe. Our classic Web Widget can, bu...
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Rosie Balagbis commented,
Hi Kautsar, To specifically report one agent to measure his ticket handling, you can add the attributes "Assignee name" then select the agent name and apply. Please make sure that you select the T...