Rosie Balagbis
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Total activity38
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Last activity
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Activity overview
Latest activity by Rosie Balagbis-
Rosie Balagbis commented,
Hi Jon, When a ticket is created from a voice call (incoming call), it is expected that the comment will automatically be set to private (Internal note). This ticket comment settings mentioned abo...
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Rosie Balagbis commented,
Hi George! We are sorry to hear about that. I'll go ahead and create a separate ticket on your behalf so I can get more account-specific details to help you with your issue. You may expect an email...
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Rosie Balagbis commented,
Hi Whitney, This can be possible with the Tables format report. You can actually use the Advanced option to customize the format of the display report in a specific set of conditions. You may chec...
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Rosie Balagbis commented,
Hi Denis, That's a great question! Though I believe this is still looking with our Explore product team, so stay tune! I'm not sure about the feasibility, but I'd recommend following our Announceme...
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Rosie Balagbis commented,
Hi Ted, Sorry to hear about the dropped calls you are experiencing. Issues with dropped calls are usually related to network issues. Particularly if there's a blocking ports or IP addresses. Make...
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Rosie Balagbis commented,
Hi Carmel, It seems like the link Adding a Talk digital line was linked to the question of François Spinnael above, hence you are still redirecting with Emergency calling in Talk article. About t...
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Rosie Balagbis commented,
Hi Ron, Let me go ahead and create a separate ticket on your behalf so I can further assist you with purchasing the UAE number. You may expect an email shortly with the ticket information. Thank yo...
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Rosie Balagbis commented,
Hi Ronald, Apologies as you are redirecting to the article "Emergency calling in Talk" when you click the article link. If you want to add a Talk digital line, then you should follow the article Ad...
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Rosie Balagbis commented,
Hi mfg, The error you encountered means that you are trying to build a metric with an attribute that does not exist within the dataset. The metric "COUNT(reassignedtickets-e0a3c35608-copy)" may no...
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Rosie Balagbis commented,
Hi Lindsey, By design, non-image attachments automatically download upon clicking, while image attachments provide a preview of the image before offering the option to download. You can learn more...