Rosie Balagbis
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Last activity
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Activity overview
Latest activity by Rosie Balagbis-
Rosie Balagbis commented,
Hi Theresia, Possible those outbound calls were not being answered by the end-user and ended up no tickets are being created. You may also check additional information about [What is a non-answered...
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Rosie Balagbis commented,
Hi Theresia, Not answered means that the call didn't go through or was not successful. For example, an inbound not answered call is when the end-user wasn’t connected with the agent, or the custom...
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Rosie Balagbis commented,
No problem at all, Joshua! I'm glad to hear that it worked! Thank you!
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Rosie Balagbis commented,
Hi Joshua, The snippet code is working when I tried it from my end. Can you confirm if you are using the iframe? If yes, the new web widget cannot be run via iframe. Our classic Web Widget can, bu...
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Rosie Balagbis commented,
Hi Kautsar, To specifically report one agent to measure his ticket handling, you can add the attributes "Assignee name" then select the agent name and apply. Please make sure that you select the T...
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Rosie Balagbis commented,
Hi Crawford, The clickable link features is available for ID attributes like Ticket ID, User ID and Organization ID. I'm afraid this is available with updater email or agent email. If you believe t...
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Rosie Balagbis commented,
Hi Katrina, Unfortunately, you can only select up to 20 attributes in drill-in. I'm afraid you won't be able to export all the fields from there. If you want to pull all the ticket data and export...
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Rosie Balagbis commented,
Hi Katrina, Have you configured drill in to your query by going under Chart configuration > Drill In? If yes, then you should be able to see attributes to select to get more information and contex...
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Rosie Balagbis commented,
Hi Carman, Those Chat Department after the Agent Workspace migration will essentially be linked with your Support Group. As long as the chat department isn't changed after accepting and serving a ...
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Rosie Balagbis commented,
Hi Mia, Answer Bot uses language detection machine learning model to detect language based on the text inputted used. If your articles are in Danish, then it is expected to get that results. It wi...