Rosie Balagbis
-
Total activity52
-
Last activity
-
Member since
-
Following0 users
-
Followed by0 users
-
Votes1
-
Subscriptions19
Activity overview
Latest activity by Rosie Balagbis-
Rosie Balagbis commented,
Hi Roee, Apologies as you're not getting the organization custom field in Webhook. I would like to get more of your use case to help you here. I'll go ahead and create a separate ticket on your be...
-
Rosie Balagbis commented,
Hi Paul, From Talk Professional dashboard, you can see the Average callback wait time to get the average callback time a customer has been waiting for an agent in the queue. But this excludes Avai...
-
Rosie Balagbis commented,
Hi Amy, The Zendesk Support in Jira can only see the linked ticket details such as status, priority, and type and all communications with a customer by viewing the Zendesk ticket comments in Jira....
-
Rosie Balagbis commented,
Hi Jules, Apologies for the delayed response; we've been dealing with a high volume of requests these days. Rest assured that we are working on this diligently to assist you and our customers. I c...
-
Rosie Balagbis commented,
Hi Amos, Thank you for raising this. Apologies for the inconvenience this has caused you. I'll work on your ticket and respond to you to help resolve the issue. Thank you for your patience.
-
Rosie Balagbis commented,
Hi Stacy, Apologies for this trouble. I've created a separate ticket on your behalf so that we can further discuss and troubleshoot this issue you posted. You may expect an email shortly with the ...
-
Rosie Balagbis commented,
Hi Sabarisri, As per screenshot, it shows that there's no SLA target activated on your tickets. Tickets with an SLA policy applied are not included in a report if no SLA target was activated for th...
-
Rosie Balagbis commented,
Hi Dave, I'll go ahead and create a separate ticket on your behalf so I can get more account-specific details to troubleshoot this issue. You may expect an email shortly with the ticket informatio...
-
Rosie Balagbis commented,
Hi Carrie, Search data in legacy Reporting Overview in Support includes end user and agent searches in your help center, as well as searches in the mobile SDK and Web Widget, if you have set up th...
-
Rosie Balagbis commented,
Hi Judy, Sorry to hear about that issue. One possible reason could be the custom metric is not executable. There might be a faulty custom metric on your report. In order to take a look closer at t...