Rosie Balagbis
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Total activity48
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Last activity
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Activity overview
Latest activity by Rosie Balagbis-
Rosie Balagbis commented,
Hi Jules, Apologies for the delayed response; we've been dealing with a high volume of requests these days. Rest assured that we are working on this diligently to assist you and our customers. I c...
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Rosie Balagbis commented,
Hi Amos, Thank you for raising this. Apologies for the inconvenience this has caused you. I'll work on your ticket and respond to you to help resolve the issue. Thank you for your patience.
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Rosie Balagbis commented,
Hi Stacy, Apologies for this trouble. I've created a separate ticket on your behalf so that we can further discuss and troubleshoot this issue you posted. You may expect an email shortly with the ...
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Rosie Balagbis commented,
Hi Sabarisri, As per screenshot, it shows that there's no SLA target activated on your tickets. Tickets with an SLA policy applied are not included in a report if no SLA target was activated for th...
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Rosie Balagbis commented,
Hi Dave, I'll go ahead and create a separate ticket on your behalf so I can get more account-specific details to troubleshoot this issue. You may expect an email shortly with the ticket informatio...
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Rosie Balagbis commented,
Hi Carrie, Search data in legacy Reporting Overview in Support includes end user and agent searches in your help center, as well as searches in the mobile SDK and Web Widget, if you have set up th...
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Rosie Balagbis commented,
Hi Judy, Sorry to hear about that issue. One possible reason could be the custom metric is not executable. There might be a faulty custom metric on your report. In order to take a look closer at t...
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Rosie Balagbis commented,
Hi Jon, When a ticket is created from a voice call (incoming call), it is expected that the comment will automatically be set to private (Internal note). This ticket comment settings mentioned abo...
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Rosie Balagbis commented,
Hi George! We are sorry to hear about that. I'll go ahead and create a separate ticket on your behalf so I can get more account-specific details to help you with your issue. You may expect an email...
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Rosie Balagbis commented,
Hi Whitney, This can be possible with the Tables format report. You can actually use the Advanced option to customize the format of the display report in a specific set of conditions. You may chec...