Ryan McGrew
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Last activity
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Activity overview
Latest activity by Ryan McGrew-
Ryan McGrew commented,
Glad I could help Matthias Miltenberger!
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Ryan McGrew commented,
Hey Peter Frutchey, We maintain article history in perpetuity. So there's no time limit on the storage of this information. Thanks!
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Ryan McGrew commented,
Hey Matthias Miltenberger, It looks like your upgraded theme is still dependent on jQuery. You can include the latest version of jQuery in your theme and that should address the issues you're seein...
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Ryan McGrew commented,
Hey All, I've escalated this to a ticket for the team to investigate as this appears like a bug. Thanks!
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Ryan McGrew commented,
Just to confirm that both of you would want search based on ID in search interfaces like the KC App, Help Center as well as in the Manage Articles interface. Is that correct?
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Ryan McGrew commented,
Hey Electric Blue, You may want to check out our information on Proactive Chat that talks about how to trigger chats with particular users. Thanks!
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Ryan McGrew commented,
Hey Angie Schrader, If you have a need to produce offline manuals for customers, you may want to look at tools like Paligo or MadCap Flare which are technical documentation tools that specialize in...
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Ryan McGrew created an article,
Google Analytics and Help Center - Part 5: Capturing Help Center user data
Google Analytics gives you the ability to capture additional information on a Hit, Session, User, or Product. This section will focus on capturing data on Users, but this same technique can be ap...
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Ryan McGrew created an article,
Working on a theme locally
The most powerful theming features in Guide are the abilities to import, download, and work locally with themes. When you’re making major updates to a theme or building your own theme ...
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Ryan McGrew created an article,
Using Google Tag Manager with your help center
You can implement Google Tag Manager for your help center. This article covers the following topics: About Google Tag Manager Implementing Google Tag Manager Next steps About Google Tag Mana...