Ryan McGrew
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Total activity170
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Last activity
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Activity overview
Latest activity by Ryan McGrew-
Ryan McGrew commented,
Official comment This is currently in our backlog and awaiting prioritization, we understand the product requirements from you all it's just a matter of priority vs. other features we're working on like URL redirec...
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Ryan McGrew commented,
Hey All, Just providing an update that we are working on the technical design this quarter and will pick up active development on this next month. The solution will be allow admins to create redire...
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Ryan McGrew commented,
Hey Mark, You're correct we don't currently check whether or not items in the recently viewed list are archived or not. These items are stored in each user's browser as they browse Help Center. The...
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Ryan McGrew commented,
Hey Tony Maninha, Firstly thanks for the enthusiasm and engaging on the thread. Part of what we want to get out of putting our roadmap out here is elicit this type of discussion. I just wanted to p...
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Ryan McGrew commented,
Hey Cheryl, I believe these APIs are what you're looking for, let me know if that's not it and you need something else. Thanks!
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Ryan McGrew commented,
If I follow this request, you're essentially looking for Answer Bot like functionality for customers to solve their own tickets but for links you insert in ticket comments in triggers. Is that corr...
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Ryan McGrew created an article,
Release Notes Through 2022-02-04
App Marketplace (Support) indicates the app is available for Zendesk Support. (Chat) indicates the app is available for Zendesk Chat. (Sell) indicates the app is available for Zendesk Sell (Theme)...
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Ryan McGrew commented,
Glad I could help Matthias Miltenberger!
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Ryan McGrew commented,
Hey Peter Frutchey, We maintain article history in perpetuity. So there's no time limit on the storage of this information. Thanks!
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Ryan McGrew commented,
Hey Matthias Miltenberger, It looks like your upgraded theme is still dependent on jQuery. You can include the latest version of jQuery in your theme and that should address the issues you're seein...