Ryan McGrew
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Total activity187
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Last activity
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Activity overview
Latest activity by Ryan McGrew-
Ryan McGrew commented,
Toan Le This is now available I'm just working to update the documentation but you should be able to start redirecting URLs that don't begin with /hc today.
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Ryan McGrew commented,
Hey All, Thanks for the feedback. I understand the need. In general, we're trying to decompose permissions more and more as part of our work around custom roles. However, we don't yet have plans to...
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Ryan McGrew commented,
Hey All,I recommend signing up for the our EAP. We've been adding interested customers and notifying them when it's active on their accounts. You can sign up here and you can read more in the docum...
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Ryan McGrew commented,
Hey All, Chiming in on this. We've gone through various re-prioritization of datasets with the team that manages our Explore reporting tool. Right now, this is targeted to be delivered in H1 2024.I...
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Ryan McGrew commented,
Hey Deborah, I just wanted to clarify how URLs in Help Center work. In short, changes to title will not affect links or customers being able to get to the right article. The thing that matters in t...
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Ryan McGrew commented,
Hey All, I wanted to announce here first that we're opening an EAP for our Custom URL Redirect API. You can find more information about the EAP and sign up to participate here. When you're added to...
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Ryan McGrew commented,
Hey All,No updates at this time. We still have not been able to prioritize this work. Sorry for the bad news. That being said, for those of you chiming in with use cases related to Release Notes or...
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Ryan McGrew commented,
Hey All, I understand the use case and desire to edit URLs. Right now we're working on enabling 301 / 302 redirects for URLs in Help Center and expect to release that this quarter. However we aren...
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Ryan McGrew commented,
Official comment Hey All, I wanted chime in as we start to approach the end of Q1. The team is hard at work on this, it's small but mighty group. We've got the first internal milestones in place and are proceeding ...
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Ryan McGrew commented,
Official comment Hey All, Thanks for the feedback here. We recognize the limitations that have been brought by this group. Over the last few years, we've made a large investment in our Agent Workspace. As part of t...