Ryan McGrew
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Total activity175
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Last activity
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Member since
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Following0 users
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Followed by1 user
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Subscriptions88
Activity overview
Latest activity by Ryan McGrew-
Ryan McGrew commented,
Official comment Hey All, Thanks for the feedback here. We recognize the limitations that have been brought by this group. Over the last few years, we've made a large investment in our Agent Workspace. As part of t...
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Ryan McGrew commented,
Hey All, I just wanted to say that we've been working with Cloudflare on the Semrush issues you have all reported. The Cloudflare team has been working to adjust their bot management functionality ...
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Ryan McGrew commented,
Hey Mareile, Today we support the use of labels in Answer Bot by only including articles with certain labels. We don't have it on our roadmap right now to support an exclusion label like you've des...
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Ryan McGrew commented,
Official comment Hey All, Thanks for the feedback on the feature and those that have chimed in to provide some interesting workaround. I'd just like to state clearly that this is a great idea and I definitely see t...
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Ryan McGrew commented,
Official comment This is currently in our backlog and awaiting prioritization, we understand the product requirements from you all it's just a matter of priority vs. other features we're working on like URL redirec...
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Ryan McGrew commented,
Hey All, Just providing an update that we are working on the technical design this quarter and will pick up active development on this next month. The solution will be allow admins to create redire...
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Ryan McGrew commented,
Hey Mark, You're correct we don't currently check whether or not items in the recently viewed list are archived or not. These items are stored in each user's browser as they browse Help Center. The...
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Ryan McGrew commented,
Hey Tony Maninha, Firstly thanks for the enthusiasm and engaging on the thread. Part of what we want to get out of putting our roadmap out here is elicit this type of discussion. I just wanted to p...
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Ryan McGrew commented,
Hey Cheryl, I believe these APIs are what you're looking for, let me know if that's not it and you need something else. Thanks!
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Ryan McGrew commented,
If I follow this request, you're essentially looking for Answer Bot like functionality for customers to solve their own tickets but for links you insert in ticket comments in triggers. Is that corr...