Ryan McGrew

1. Community
2. Feedback - Help Center (Guide)
3. Follow article feature to notify users of article content updates

This is currently in our backlog and awaiting prioritization, we understand the product requirements from you all it's just a matter of priority vs. other features we're working on like URL redirec...

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• Ryan McGrew
• Created June 22, 2022 11:16
• 1 vote

1. Community
2. Feedback - Help Center (Guide)
3. Allow Redirect of Urls

Hey All, Just providing an update that we are working on the technical design this quarter and will pick up active development on this next month. The solution will be allow admins to create redire...

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• Ryan McGrew
• Created June 07, 2022 07:12
• 1 vote

1. Community
2. Feedback - Developer Platform
3. API for Guide Theme Uploads

Hey Cheryl, I believe these APIs are what you're looking for, let me know if that's not it and you need something else. Thanks!

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• Ryan McGrew
• Created April 29, 2022 09:18
• 1 vote

1. Community
2. Feedback - Help Center (Guide)
3. Help Center Article Editor needs to support (easy) source code formatting

Hey Matthias Miltenberger, It looks like your upgraded theme is still dependent on jQuery. You can include the latest version of jQuery in your theme and that should address the issues you're seein...

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• Ryan McGrew
• Created November 16, 2021 09:39
• 1 vote

1. Community
2. Feedback - Help Center (Guide)
3. Let me search for Articles by ID

Just to confirm that both of you would want search based on ID in search interfaces like the KC App, Help Center as well as in the Manage Articles interface. Is that correct? 

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• Ryan McGrew
• Created November 10, 2021 14:23
• 1 vote

1. Community
2. Feedback - Community Forums (Gather)
3. What is the future for Zendesk Community?

Hey All, For now we don't intend on prioritizing any new Community features in 2018. Unfortunately, we have to make choices in prioritization with how we invest in our products with our time and re...

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• Ryan McGrew
• Created November 21, 2017 18:29
• 1 vote

1. Community
2. Feedback - Help Center (Guide)
3. Allow Redirect of Urls

Hey All, To answer the question this is on our roadmap.  Thanks! Update: New release target is Q4 2022.

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• Ryan McGrew
• Created October 20, 2021 13:54
• 1 vote

1. Community
2. Feedback - Help Center (Guide)
3. CSS branding not applied to sign in page (Help Center)

Hi Peter, It's something we're looking at and requires some coordination between the Guide team and the team that manages the Authentication work flow for all of Zendesk. We've had a few brainstorm...

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• Ryan McGrew
• Created June 07, 2017 12:53
• 1 vote

1. Community
2. Feedback - Help Center (Guide)
3. Copy / Duplicate Help Centre articles

@... Yes! That's exactly what I meant. 

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• Ryan McGrew
• Created June 18, 2020 09:33
• 1 vote

1. Community
2. Feedback - Help Center (Guide)
3. Make it easier to create anchor links to sub-sections of an article

Hi All, I appreciate the feedback. We've got requests around anchors and tables of contents for the Editor. I've recently taken over the Article Editor and I've tried to prioritize small scale impr...

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• Ryan McGrew
• Created October 30, 2017 15:39
• 1 vote