Ryan McGrew

1. Community
2. Feedback - Help Center (Guide)
3. Make links blue by default

Thanks for looking more into it Valentina. I guess what I'm trying to say is that, the default link color is blue, but someone customized your theme to add this particular CSS rule to the styles.cs...

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• Ryan McGrew
• Created January 05, 2021 12:55
• 0 votes

1. Guide
2. ...
3. Working with articles in the knowledge base
4. Reusing content with content blocks

@... Nope, you should be able to enable content blocks on any article. If you're running into this issue we may need to raise a ticket to look deeper into it. Let us know and we're happy to help.

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• Ryan McGrew
• Created April 09, 2021 12:32
• 0 votes

1. Community
2. Feedback - Help Center (Guide)
3. Follow article feature to notify users of article content updates

Hey All,No updates at this time. We still have not been able to prioritize this work. Sorry for the bad news. That being said, for those of you chiming in with use cases related to Release Notes or...

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• Ryan McGrew
• Created May 17, 2023 13:40
• -1 votes

1. Community
2. Feedback - Help Center (Guide)
3. Recently Viewed Articles Should Not Contain Archived Articles

Hey Mark, You're correct we don't currently check whether or not items in the recently viewed list are archived or not. These items are stored in each user's browser as they browse Help Center. The...

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• Ryan McGrew
• Created June 01, 2022 13:58
• -1 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Add formatting (rich text editor) to dynamic content

Hey All, I appreciate the detailed feedback and comments here. However, I unfortunately have some bad news, we don't currently plan to build this feature. If we reconsider this for prioritization a...

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• Ryan McGrew
• Created August 27, 2021 11:36
• -1 votes

1. Community
2. Feedback - Help Center (Guide)
3. Maintenance Mode for Guide

Hey @..., I'm not sure this is exactly what you're looking for but if you deactivate your Help Center it will make it no longer accessible to end users and will prevent them from being notified abo...

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• Ryan McGrew
• Created April 27, 2021 13:04
• -1 votes

1. Zendesk updates
2. Announcements
3. Removal of Google Docs Importer for Guide knowledge base

Hey All, As promised, I wanted to give you all an update and a little more insight into our roadmap so you know where we’re headed with Guide and how we want to make it easier to work with articles...

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• Ryan McGrew
• Created September 28, 2021 11:12
• -1 votes

1. Zendesk updates
2. Announcements
3. Removal of Google Docs Importer for Guide knowledge base

@... That's correct, we expect the copy & paste experience to be improved beyond what we can provide today with the Google Docs Importer with respect to text and image formatting. Additionally, the...

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• Ryan McGrew
• Created October 06, 2021 12:54
• -2 votes

1. Community
2. Feedback - Help Center (Guide)
3. Answer bot: Exclude articles via label

Hey Mareile, Today we support the use of labels in Answer Bot by only including articles with certain labels. We don't have it on our roadmap right now to support an exclusion label like you've des...

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• Ryan McGrew
• Created September 28, 2022 11:19
• -3 votes

1. Community
2. Feedback - Help Center (Guide)
3. Internal Comments on Guide Articles

Hey All, We have considered this, and right now our only method for this is flagging articles via the KC App which isn't really serving your intended use case. We don't currently have this on our r...

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• Ryan McGrew
• Created July 17, 2018 13:17
• -3 votes