Ryan McGrew
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Total activity187
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Last activity
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Activity overview
Latest activity by Ryan McGrew-
Ryan McGrew commented,
Hey All,No updates at this time. We still have not been able to prioritize this work. Sorry for the bad news. That being said, for those of you chiming in with use cases related to Release Notes or...
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Ryan McGrew commented,
Hey All, I understand the use case and desire to edit URLs. Right now we're working on enabling 301 / 302 redirects for URLs in Help Center and expect to release that this quarter. However we aren...
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Ryan McGrew commented,
Official comment Hey All, I wanted chime in as we start to approach the end of Q1. The team is hard at work on this, it's small but mighty group. We've got the first internal milestones in place and are proceeding ...
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Ryan McGrew created a post,
How do I sign up for the Macro Suggestions EAP?
This early access program is available to customers on any plan with Support Enterprise. The macro suggestions early access program is absolutely free to participate in; however, this functionality...
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Ryan McGrew created a post,
How do I provide feedback for the Macro Suggestions EAP?
Feedback during the early access program is very important for us. Since we have limited access to this EAP, it is also a requirement to participate, so we can create the best macro content suggest...
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Ryan McGrew created a post,
What are macro suggestions?
Macros are a valuable tool that save agents time and help provide end users with consistent support. But knowing which macros to create is not always straightforward. This EAP makes it easier to de...
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Ryan McGrew created an article,
Announcing the macro suggestions EAP
Announced on Rollout on January 16, 2023 January 16, 2023 We’re excited to announce an early access program (EAP) that will help you create the macros your agents are looking for. Macros ar...
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Ryan McGrew commented,
Official comment Hey All, Thanks for the feedback here. We recognize the limitations that have been brought by this group. Over the last few years, we've made a large investment in our Agent Workspace. As part of t...
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Ryan McGrew commented,
Hey All, I just wanted to say that we've been working with Cloudflare on the Semrush issues you have all reported. The Cloudflare team has been working to adjust their bot management functionality ...
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Ryan McGrew commented,
Hey Mareile, Today we support the use of labels in Answer Bot by only including articles with certain labels. We don't have it on our roadmap right now to support an exclusion label like you've des...