Ryan McGrew
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Articles
Recent activity by Ryan McGrew-
Previewing theme changes locally
What's my plan? You can export a theme's files from Guide and work on the files offline in your preferred text editor. To avoid zipping and importing the files into Guide every time you want to pr...
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Working on a theme locally
What's my plan? The most powerful theming features in Guide are the abilities to import, download, and work locally with themes. When you’re making major updates to a theme or building your...
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Using Google Tag Manager with your help center
What's my plan? You can implement Google Tag Manager for your help center. This article covers the following topics: About Google Tag Manager Implementing Google Tag Manager Next steps About G...
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Google Analytics and Help Center - Part 5: Capturing Help Center user data
What's my plan? Google Analytics gives you the ability to capture additional information on a Hit, Session, User, or Product. This section will focus on capturing data on Users, but this same tec...
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Announcing the macro suggestions EAP
Announced on Rollout on January 16, 2023 January 16, 2023 We’re excited to announce an early access program (EAP) that will help you create the macros your agents are looking for. Macros ar...
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Release Notes Through 2022-02-04
App Marketplace (Support) indicates the app is available for Zendesk Support. (Chat) indicates the app is available for Zendesk Chat. (Sell) indicates the app is available for Zendesk Sell (Theme)...
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Announcing a change to the Chat-only agent role in Guide
Announced Rollout September 21, 2020 October 1, 2020 Starting on September 21, 2020, Zendesk is rolling out a change that removes the ability for Chat-only agents to have access to article ...