Ryan McGrew
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Total activity172
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Recent activity by Ryan McGrew-
Hey All, Thanks for the feedback on the feature and those that have chimed in to provide some interesting workaround. I'd just like to state clearly that this is a great idea and I definitely see t...
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Official comment This is currently in our backlog and awaiting prioritization, we understand the product requirements from you all it's just a matter of priority vs. other features we're working on like URL redirec...
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Hey All, Just providing an update that we are working on the technical design this quarter and will pick up active development on this next month. The solution will be allow admins to create redire...
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Hey Mark, You're correct we don't currently check whether or not items in the recently viewed list are archived or not. These items are stored in each user's browser as they browse Help Center. The...
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Hey Tony Maninha, Firstly thanks for the enthusiasm and engaging on the thread. Part of what we want to get out of putting our roadmap out here is elicit this type of discussion. I just wanted to p...
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Hey Cheryl, I believe these APIs are what you're looking for, let me know if that's not it and you need something else. Thanks!
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If I follow this request, you're essentially looking for Answer Bot like functionality for customers to solve their own tickets but for links you insert in ticket comments in triggers. Is that corr...
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Glad I could help Matthias Miltenberger!
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Hey Peter Frutchey, We maintain article history in perpetuity. So there's no time limit on the storage of this information. Thanks!
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Hey Matthias Miltenberger, It looks like your upgraded theme is still dependent on jQuery. You can include the latest version of jQuery in your theme and that should address the issues you're seein...