Ryan McGrew

1. Community
2. Feedback - Help Center (Guide)
3. Improvements to Rapid Resolve

Hey All, Thanks for the feedback here. We recognize the limitations that have been brought by this group. Over the last few years, we've made a large investment in our Agent Workspace. As part of t...

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• Ryan McGrew
• Created November 22, 2022 09:56
• 0 votes

1. Community
2. Feedback - Developer Platform
3. SEMRUSH crawl returns 403 errors on Zendesk links

Hey All, I just wanted to say that we've been working with Cloudflare on the Semrush issues you have all reported. The Cloudflare team has been working to adjust their bot management functionality ...

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• Ryan McGrew
• Created September 29, 2022 13:35
• 0 votes

1. Community
2. Feedback - Help Center (Guide)
3. Answer bot: Exclude articles via label

Hey Mareile, Today we support the use of labels in Answer Bot by only including articles with certain labels. We don't have it on our roadmap right now to support an exclusion label like you've des...

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• Ryan McGrew
• Created September 28, 2022 11:19
• -1 votes

1. Community
2. Feedback - Help Center (Guide)
3. Help Center Articles containing both internal and external content

Hey All, Thanks for the feedback on the feature and those that have chimed in to provide some interesting workaround. I'd just like to state clearly that this is a great idea and I definitely see t...

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• Ryan McGrew
• Created July 11, 2022 13:44
• 0 votes

1. Community
2. Feedback - Help Center (Guide)
3. Follow article feature to notify users of article content updates

This is currently in our backlog and awaiting prioritization, we understand the product requirements from you all it's just a matter of priority vs. other features we're working on like URL redirec...

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• Ryan McGrew
• Created June 22, 2022 11:16
• 1 vote

1. Community
2. Feedback - Help Center (Guide)
3. Allow Redirect of Urls

Hey All, Just providing an update that we are working on the technical design this quarter and will pick up active development on this next month. The solution will be allow admins to create redire...

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• Ryan McGrew
• Created June 07, 2022 07:12
• 1 vote

1. Community
2. Feedback - Help Center (Guide)
3. Recently Viewed Articles Should Not Contain Archived Articles

Hey Mark, You're correct we don't currently check whether or not items in the recently viewed list are archived or not. These items are stored in each user's browser as they browse Help Center. The...

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• Ryan McGrew
• Created June 01, 2022 13:58
• -1 votes

1. Community
2. Feedback - Help Center (Guide)
3. Guide: Knowledge Management roadmap

Hey Tony Maninha, Firstly thanks for the enthusiasm and engaging on the thread. Part of what we want to get out of putting our roadmap out here is elicit this type of discussion. I just wanted to p...

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• Ryan McGrew
• Created May 06, 2022 09:02
• 3 votes

1. Community
2. Feedback - Developer Platform
3. API for Guide Theme Uploads

Hey Cheryl, I believe these APIs are what you're looking for, let me know if that's not it and you need something else. Thanks!

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• Ryan McGrew
• Created April 29, 2022 09:18
• 1 vote

1. Community
2. Feedback - Help Center (Guide)
3. Make it easier to solve tickets via. Guide

If I follow this request, you're essentially looking for Answer Bot like functionality for customers to solve their own tickets but for links you insert in ticket comments in triggers. Is that corr...

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• Ryan McGrew
• Created April 21, 2022 12:05
• 0 votes