Ryan Winkler
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Total activity154
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Last activity
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Member since
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Following0 users
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Followed by2 users
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Votes66
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Activity overview
Latest activity by Ryan Winkler-
Ryan Winkler created an article,
Can I verify my subdomain to be used in Google Search Console?
Question Can I verify my subdomain to be used in Google Search Console? Answer Yes. you can verify your subdomain to be used in Google Search Console by linking your account to Google Analytics. ...
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Ryan Winkler created an article,
How can I stop my emails from going into my customer's spam folder?
Question How can I stop my Zendesk emails from going into my customer's spam folder? Why do my sent emails go into the spam folders of our customers? Answer In many cases, your email is directed t...
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Ryan Winkler created an article,
How do I use Google Groups as a support address?
Question How do I use Google Groups as a support address? Answer To set up Google Groups as a support address, you need to be a Google Workspace administrator and a Zendesk Support administrator. ...
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Ryan Winkler created an article,
Are outgoing emails in Zendesk encrypted to customers?
Question Are outgoing emails in Zendesk encrypted to end users? Answer Zendesk Support and Zendesk Chat have opportunistic support for Transport Layer Security (TLS), a cryptographic protocol for...
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Ryan Winkler created an article,
How do I know if my DKIM records are configured correctly?
Question How do I know if my DKIM records are configured correctly? Answer Confirm that the Custom domain for DKIM option is enabled. For detailed instructions, see the article: Digitally signing y...
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Ryan Winkler created an article,
Tips to combat spam and protect your business
Protecting your company from spam and abuse is inevitably a task all companies are confronted with. While there is no silver bullet to stop all spam, there are some commonly used options that can h...
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Ryan Winkler created an article,
Options to clear cache and cookies
When you have an issue with Zendesk, one of the most common troubleshooting suggestions is to clear your cache and cookies. While this may sound like the web equivalent of “try turning it on and of...
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Ryan Winkler created an article,
Does Zendesk offer self hosting options?
Question Does Zendesk offer self-hosting options, or support an option to host the software on a different platform? Answer No, to ensure the security and integrity of our platform, Zendesk only p...
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Ryan Winkler created an article,
Can I use an email alias, distribution list, or Google Group as a support address?
Question Is using an email alias, distribution list, shared mailbox, or Google group as a support address supported? Answer We do not support the use of aliases, distribution lists, shared mailboxe...
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Ryan Winkler created an article,
How can I add a sender avatar in my emails?
Question I want to retain my customer's attention on an email. How can I add an email avatar in the emails sent from my account in a Google account? Answer Create an account for your support addre...