Ryan Winkler
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Total activity155
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Last activity
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Followed by2 users
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Articles
Recent activity by Ryan Winkler-
How do I disable all emails sent to agents?
Question My agents do not want to receive any ticket update notifications to their direct email addresses. How do I stop emails going to agents' personal emails? Is there a way to turn off email no...
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How do I add additional email addresses to receive billing invoices?
Question How can I add more people to the list of billing invoice recipients? Answer The account owner or a billing admin can add users to the invoice recipient list at any time. For more informati...
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My SPF record won't validate
Issue symptoms I set up an SPF record in Zendesk but it doesn't validate. Resolution steps A validation error can occur because your SPF record doesn't meet the necessary conditions to ensure Zende...
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How to clear cache and cookies
Question Why should I clear my cache and cookies? Can clearing my cache and cookies fix my issue with my account? Answer When you have an issue with Zendesk, one of the most common troubleshooting...
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Can I verify my subdomain to be used in Google Search Console?
Question Can I verify my subdomain to be used in Google Search Console? Answer Yes. you can verify your subdomain to be used in Google Search Console by linking your account to Google Analytics. ...
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Does Zendesk offer self hosting options?
Question Does Zendesk offer self-hosting options, or support an option to host the software on a different platform? Answer No, to ensure the security and integrity of our platform, Zendesk only p...
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Can I use or set up an SMTP relay for sending or receiving emails?
Question Can I use or set up an SMTP relay for sending or receiving emails? Answer No, Zendesk does not allow any server relay or SMTP configuration. Zendesk servers will be used for all mail unl...
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How can I stop my emails from going into my customer's spam folder?
Question How can I stop my Zendesk emails from going into my customer's spam folder? Why do my sent emails go into the spam folders of our customers? Answer In many cases, your email is directed t...
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How do I use Google Groups as a support address?
Question How do I use Google Groups as a support address? Answer To set up Google Groups as a support address, you need to be a Google Workspace administrator and a Zendesk Support administrator. ...
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How can I add a sender avatar in my emails?
Question I want to retain my customer's attention on an email. How can I add an email avatar in the emails sent from my account in a Google account? Answer Create an account for your support addre...