Ryan Winkler
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Articles
Recent activity by Ryan Winkler-
How can I add a sender avatar in my emails?
Question I want to retain my customer's attention on an email. How can I add an email avatar in the emails sent from my account in a Google account and in Gravatar? Answer Google accounts Create ...
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How do I know if my DKIM records are configured correctly?
Question How do I know if my DKIM records are configured correctly? Answer Confirm that the Custom domain for DKIM option is enabled. For detailed instructions, see the article: Digitally signing ...
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Does Zendesk offer self hosting options?
Question Does Zendesk offer self-hosting options, or support an option to host the software on a different platform? Answer No, to ensure the security and integrity of our platform, Zendesk only p...
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Can I verify my subdomain to be used in Google Search Console?
Question Can I verify my subdomain to be used in Google Search Console? Answer You can verify your subdomain to be used in Google Search Console by linking your account to Google Analytics. This ...
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How do I add additional email addresses to receive billing invoices?
Question How can I add more people to the list of billing invoice recipients? Answer The account owner or a billing admin can add users to the invoice recipient list at any time. For more informati...
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How do I use Google Groups as a support address?
Warning: This article is provided for instructional purposes only. Google Workspace, email aliases, and distribution groups are not supported for use. Zendesk does not support or guarantee this ...
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Tips to combat spam and protect your business
Protecting your company from spam and abuse is inevitably a task all companies are confronted with. While there is no silver bullet to stop all spam, there are some commonly used options that can h...
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Can I use or set up an SMTP relay for sending or receiving emails?
Question Can I use or set up an SMTP relay for sending or receiving emails? Answer No, Zendesk does not allow any server relay or SMTP configuration. Zendesk servers will be used for all mail unl...
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Can I reactivate or retrieve data from a canceled account?
Question Can I retrieve data from a canceled account? Answer After an account is canceled, access to the data within the account is lost. In accordance with our Data Deletion Policy, an automated ...
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How do I disable all emails sent to agents?
Question Our agents do not want to receive any ticket update notifications to their direct email addresses. How do we stop emails going to our agents' personal emails? Answer Email notifications f...