Ryan Winkler
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Articles
Recent activity by Ryan Winkler-
How can I add a sender avatar in my emails?
Question I want to retain my customer's attention on an email. How can I add an email avatar in the emails sent from my account in a Google account? Answer Create an account for your support addre...
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Can I verify my subdomain to be used in Google Search Console?
Question Can I verify my subdomain to be used in Google Search Console? Answer Yes. you can verify your subdomain to be used in Google Search Console by linking your account to Google Analytics. ...
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How do I use Google Groups as a support address?
Question How do I use Google Groups as a support address? Answer To set up Google Groups as a support address, you need to be a Google Workspace administrator and a Zendesk Support administrator. ...
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How can I stop my emails from going into my customer's spam folder?
Question How can I stop my Zendesk emails from going into my customer's spam folder? Why do my sent emails go into the spam folders of our customers? Answer In many cases, your email is directed t...
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How do I disable all emails sent to agents?
Question My agents do not want to receive any ticket update notifications to their direct email addresses. How do I stop emails going to agents' personal emails? Is there a way to turn off email no...
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My SPF record won't validate
Issue symptoms I set up an SPF record in Zendesk but it doesn't validate. Resolution steps It is possible that you are experiencing this issue because your SPF record does not meet the necessary co...
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Can I reactivate or retrieve data from a canceled account?
Question Can I retrieve data from a canceled account? Answer After an account is canceled, access to the data within the account is lost. In accordance with our Data Deletion Policy, an automated ...
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Are outgoing emails in Zendesk encrypted to customers?
Question Are outgoing emails in Zendesk encrypted to end users? Answer Zendesk Support and Zendesk Chat have opportunistic support for Transport Layer Security (TLS), a cryptographic protocol for...
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How do I know if my DKIM records are configured correctly?
Question How do I know if my DKIM records are configured correctly? Answer Confirm that the Custom domain for DKIM option is enabled. For detailed instructions, see the article: Digitally signing y...
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Does Zendesk offer self hosting options?
Question Does Zendesk offer self-hosting options, or support an option to host the software on a different platform? Answer No, to ensure the security and integrity of our platform, Zendesk only p...