Sabra
-
Total activity381
-
Last activity
-
Member since
-
Following0 users
-
Followed by7 users
-
Votes1
-
Subscriptions201
Activity overview
Latest activity by Sabra-
Sabra created an article,
Do Facebook page mentions create tickets in Zendesk?
Question Users are mentioning my Facebook page in their public posts. Why don't I see a ticket for these posts in Zendesk? Answer The native Zendesk integration for the public Facebook channel does...
-
Sabra created an article,
Does Zendesk Sell Voice support CNAM?
Question On outbound calls, is it possible for my Sell number to display a business name, instead of a phone number? Answer No, it is not possible to display your business name instead of your Sell...
-
Sabra created an article,
Can I create a drop-down field with more than 2000 values?
Question As mentioned in About custom field types, I can create up to 2,000 values in a custom drop-down list. For my use case, I will need to add more than 2,000 options to a custom drop-down fiel...
-
Sabra created an article,
Which API can I use for messaging?
Question I'm not able to use Chat APIs for messaging. What can I use for messaging tickets? Answer Chat API endpoints, such as the Real Time Chat API, don't apply to messaging. Zendesk does not sup...
-
Sabra created an article,
What does the error "This email is already taken. Try another email" mean?
Issue symptoms When I bulk update users with a CSV file, I receive an email with the link to download an Excel file. This file includes the following error referencing one or more users: Email: Us...
-
Sabra commented,
Tomer Yona and Benoit Strypsteen - If you are experiencing messaging delays as initially described in this ticket, we ask that you please open a ticket with our Support team so we can investigate s...
-
Sabra commented,
Hey Amin! We don't track the timestamp of when a certain tag was added to a ticket. However, using the following metrics from the Updates History dataset, you may be able to create a custom attribu...
-
Sabra commented,
Hey Emily! The "Created" field in Jira is not currently a field that can sync to Zendesk. For a full list of compatible fields, see Jira issue fields and compatible Zendesk ticket fields. If you ca...
-
Sabra commented,
Hey Judy! It sounds like the user trying to access the Apps and Integration page in Admin Center may not have the correct permissions to see these settings. I would recommend checking that the user...
-
Sabra commented,
Hi Rosana! When viewing a ticket in your Zendesk Support account, you'll see ticket fields on the left hand side of the screen. Assuming your user has the correct permissions, you can edit these fi...