Sabra
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Total activity375
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Last activity
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Followed by7 users
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Activity overview
Latest activity by Sabra-
Sabra created an article,
Which API can I use for messaging?
Question I'm not able to use Chat APIs for messaging. What can I use for messaging tickets? Answer Chat API endpoints, such as the Real Time Chat API, don't apply to messaging. Zendesk does not sup...
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Sabra created an article,
What does the error "This email is already taken. Try another email" mean?
Issue symptoms When I bulk update users with a CSV file, I receive an email with the link to download an Excel file. This file includes the following error referencing one or more users: Email: Us...
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Sabra commented,
Tomer Yona and Benoit Strypsteen - If you are experiencing messaging delays as initially described in this ticket, we ask that you please open a ticket with our Support team so we can investigate s...
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Sabra commented,
Hey Amin! We don't track the timestamp of when a certain tag was added to a ticket. However, using the following metrics from the Updates History dataset, you may be able to create a custom attribu...
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Sabra commented,
Hey Emily! The "Created" field in Jira is not currently a field that can sync to Zendesk. For a full list of compatible fields, see Jira issue fields and compatible Zendesk ticket fields. If you ca...
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Sabra commented,
Hey Judy! It sounds like the user trying to access the Apps and Integration page in Admin Center may not have the correct permissions to see these settings. I would recommend checking that the user...
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Sabra commented,
Hi Rosana! When viewing a ticket in your Zendesk Support account, you'll see ticket fields on the left hand side of the screen. Assuming your user has the correct permissions, you can edit these fi...
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Sabra commented,
Hey folks! To track changes to any fields, I would recommend using the Changes - Field name and Changes - New value attributes in the Updates History dataset. An example of how these attributes can...
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Sabra commented,
Hey Judson Tunnell -- it is not possible to get a previous value with a placeholder at this time. If you would like to see this as a feature, I would recommend posting to our general Feedback page,...
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Sabra commented,
Hey Eric! The position attribute for the Ticket Fields endpoint affects the position of ticket fields when an account does not have multiple ticket form functionality. If your account does have mul...