Sam Chandler
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Last activity
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Activity overview
Latest activity by Sam Chandler-
Sam Chandler created an article,
Workflow recipe: Using the light agent role for a customer approval workflow
This recipe instructs you on how to make an approver into a light agent based on a sample scenario. The recipe contains the following sections: Sample scenario ...
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Sam Chandler created an article,
Workflow recipe: Manage outages using SLA policies
What's my plan? This workflow example shows how you can leverage features in Zendesk Support to provide valuable services for your important customers. You can use this example as a starting poin...
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Sam Chandler created an article,
Fine Tuning: Succeeding with SLAs--why, when, and how!
This Fine Tuning session is all about SLAs (aka Service Level Agreements). We'll cover: Part 1: What is an SLA? Part 2: The Business Rule Puzzle Part 3: So you've got SLAs. Great. Now what? Befo...
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Sam Chandler commented,
So true! Often times we get so wrapped up with wowing customers after they've submitted a ticket that we disregard their journey to submitting said ticket.
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Sam Chandler commented,
These are really great tips, Yaaz! Another thing to consider when determining your notification schedule is audience and intention. Who are you notifying and why? If you need to remind an agent to...