Sam Chandler

1. Community
2. Zendesk on Suite best practices
3. Fine Tuning: The beauty of self-service: Why the best ticket is the one never created

So true! Often times we get so wrapped up with wowing customers after they've submitted a ticket that we disregard their journey to submitting said ticket. 

• View comment
• Sam Chandler
• Created March 23, 2017 16:03
• 0 votes

1. Community
2. Zendesk on Suite best practices
3. Fine Tuning: Effective team communication in your support organization

These are really great tips, Yaaz! Another thing to consider when determining your notification schedule is audience and intention. Who are you notifying and why?  If you need to remind an agent to...

• View comment
• Sam Chandler
• Created April 28, 2016 19:08
• 0 votes