Sarah C
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Total activity31
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Last activity
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Activity overview
Latest activity by Sarah C-
Sarah C created an article,
Service Incident - November 17, 2022 - SunCo | All Pods - Sunshine Conversations delays
SUMMARY On November 17, 2022 from 15:24 UTC to November 18 22:30 UTC, Sunshine Conversations customers experienced delays in connecting to websockets and receiving messages over those connections, ...
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Sarah C created an article,
Explore recipe: Reporting on custom ticket fields
You can use Explore to create an overview of your tickets based on specific ticket fields. This information can also be captured with views, but views don't include archived tickets like Explore ...
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Sarah C created an article,
Service Incident - May 24th, 2022 - Support | Multiple Pods - "Something went wrong" error on Sandbox page in Admin Center
SUMMARY Between May 23, 2022 19:25 UTC to May 24, 2022 20:52 UTC, customers using Zendesk Support experienced a “Something went wrong” error message while accessing sandboxes from the Admin Center...
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Sarah C created an article,
How do I find an attribute value to use in an Explore formula?
Question How do I find an attribute value to use in an Explore formula? Answer Most values for attributes can be found within the attribute itself. Within a report, add an attribute in either the C...
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Sarah C created an article,
Service Incident - October 21st, 2021 - Sunshine Conversations Messaging Delivery Issues
SUMMARY On October 21, 2021, between 18:58 and 19:51 UTC, customers using Sunshine Conversations were unable to send or receive messages. Timeline 19:18 UTC | 12:18 PTWe are investigating reports ...
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Sarah C created an article,
Service Incident - October 19th, 2021 - Chat Issues
SUMMARY On October 19, 2021 21:16 UTC to 22:34 UTC, customers experienced possible chat issues in one of these following ways: New chats were not presented to agents Delays when trying to accept ...
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Sarah C created an article,
Why can't I see the most recent month on the "Tickets created by month/year" report?
Question I am viewing the Tickets created by month/year report on the Zendesk Support default dashboard in Explore. Why don't I see the most recent month's data on the report? Answer The report Ti...
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Sarah C created an article,
Why is my report incorrectly reporting on the group that made an update to a ticket?
Question An agent left a comment on a ticket and then reassigned the ticket to a new group. Why is my report incorrectly reporting that the new group was the one that made the update to the ticket?...
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Sarah C created an article,
Why didn't the CSAT report count my ticket survey?
Question Why isn't my ticket survey being counted in the CSAT statistics? Answer CSAT statistics in Explore reporting are created via the satisfaction offered or satisfaction unoffered field. If a ...
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Sarah C created an article,
Why does excluding tags on the filter increase the number of results?
Question I am trying to exclude ticket tags from my report but when I do it, the results increase or change in a weird way. How can I exclude tags from my reports? Answer To exclude tickets with sp...