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Sasha Zakharenko
Joined May 13, 2021
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Last activity Jun 28, 2024
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Latest activity by Sasha Zakharenko
Sasha Zakharenko commented,
Community comment Developer - Zendesk Apps Framework (ZAF)
Hi Nurymkhan!
As we discussed in the call, here is the proposed solution:
- Create a ticket Side Bar App
- Listen to
comment.attachments.changed - If an attachment is added, fire another API call to delete the attachment from the comment
- [Optional] Show dialog/modal on error about adding the attachment
- Result: If the agent press
Sendbutton, it will still not deliver the message
This will be the generic solution since it is workable for both Comment base (email) + Messaging
If it's too complicated - our PS and partners are here to help.
We will be visiting your company next week, see you!
View comment · Posted Mar 09, 2023 · Sasha Zakharenko
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