
Scott Allison
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Total activity523
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Last activity
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Activity overview
Latest activity by Scott Allison-
Scott Allison commented,
Benedicte Perez Thanks for taking part in the EAP, and for your questions. - the SLA on FRT seems not updated if the field of the tickets are not filled. Therefore the first response is not proper...
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Scott Allison commented,
David Launen Yes, this is what we do: https://support.zendesk.com/hc/en-us/articles/4408831380122/comments/5796435691290
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Scott Allison commented,
Official comment Thank you all for supporting this idea. I'm one of the product managers here at Zendesk and your feedback is truly appreciated. This is definitely on our radar, and it's something that we'd like to...
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Scott Allison commented,
Thank you all for supporting this idea. I'm one of the product managers here at Zendesk and your feedback is truly appreciated. This is definitely on our radar, and it's something that we'd like to...
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Scott Allison commented,
Thank you everyone for your feedback! I'm glad this improvement is valuable. We have deliberately approached this incrementally so you can get access to something sooner, instead of waiting longer ...
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Scott Allison commented,
Official comment I have another update to share! Starting today we are rolling out this enhancement to Admin Center. The announcement about it is here, and the rollout will be complete one week from now: https://su...
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Scott Allison commented,
Lauren Benkov In this initial release the shortest time is 1 minute, but in Q4 we'll introduce support for specifying it in seconds instead. So yes, you'll be able to set 30s!
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Scott Allison commented,
Kelsey Davis You can use all SLA metrics at the same time if you wish. But we recommend you understand each and pick the ones relevant to your business.
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Scott Allison commented,
Thank you all for feedback here, it's truly appreciated. First thing I want to clarify is that this thread is about improving search for deleted tickets (before they are permanently deleted, after ...
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Scott Allison commented,
There are no plans for this to change, so I am marking this as not planned. That doesn't mean we won't ever do it, but there are no current plans.