Scott Allison
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Total activity357
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Last activity
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Activity overview
Latest activity by Scott Allison-
Scott Allison commented,
Geordyn Ader Thanks for the question! My comment from October last year is at the top of the previous page so you may have missed it. You are right that SLAs has gone without investment for a while...
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Scott Allison commented,
John Evans Thank you for your feedback, I truly appreciate it. I just posted an update that we're going to invest in CSAT later this year, but I don't yet know if this use case will be something we...
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Scott Allison commented,
Official comment Thank you all for your interest in this use case. We are listening, and really appreciate everyone's continued feedback here. Unfortunately, CSAT hasn't been something we've been investing in, bu...
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Scott Allison commented,
Official comment Thank you all for your interest in this use case. We are listening, and really appreciate everyone's continued feedback here. Unfortunately, CSAT hasn't been something we've been investing in, but ...
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Scott Allison commented,
I'm one of the product managers here at Zendesk. Thank you for asking about our plans for Macros reporting. This isn't currently on the roadmap for 2023, but it's something we want to get to in the...
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Scott Allison commented,
I'm one of the Product Managers here at Zendesk. Thank you for the suggestion, it's really appreciated. We don't currently have plans to add this, but things can change, especially based on feedbac...
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Scott Allison commented,
Official comment Thanks for your idea! FYI, we have two features right now that are similar but with some differences: - Most Used: this is based on an agent's individual usage and shows their top 5 most frequently...
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Scott Allison commented,
@Paul . Please take a look at this article which explains about targets and how they're displayed along with business hours: https://support.zendesk.com/hc/en-us/articles/4408883657114-Why-do-I-see...
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Scott Allison commented,
Tal Admon We did look at various pieces of meta data including the ones you mentioned but this wasn't a magic bullet. There was only one such piece of software that was actually identifying themsel...
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Scott Allison commented,
Scott Patterson I'm one of the Product team here at Zendesk. I just wanted to respond and clarify that it's not a scheduled automation causing this. There is a scheduled automation running to send ...