Scott Allison

1. Community
2. Feedback - Ticketing System (Support)
3. Macros - Edit multiple groups without Global Access

Sorry for the delay on this. I can confirm the work is in progress. I don't want to make another prediction for release, but it's coming. 

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• Scott Allison
• Created June 28, 2022 21:06
• 0 votes

1. Support
2. ...
3. Reporting
4. Defining and using SLA policies

Sacbe Alfonsina Ibarra E Thanks for the question! We do have plans to fully support SLAs in our Messaging product late this year. There are no plans to support it in Chat. For more details or updat...

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• Scott Allison
• Created June 17, 2022 16:25
• 0 votes

Official comment

1. Community
2. Feedback - Ticketing System (Support)
3. Macro Usage Reporting Capabilities

Thanks all for continuing to push for improvements in this area. I wanted to provide an update since it's been a while since my last one. We did make a few changes recently to the macros admin page...

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• Scott Allison
• Edited June 08, 2022 18:10
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Customer satisfaction customization

Grace Barrameda Please review the solution here: https://support.zendesk.com/hc/en-us/articles/115012836948-Why-am-I-receiving-unexpected-bad-satisfaction-ratings-

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• Scott Allison
• Created June 08, 2022 17:12
• 0 votes

1. Support
2. ...
3. Reporting
4. Defining and using SLA policies

Martin Cubitt Just to add to Brett's reply above, until Zendesk supports real-time alerting natively I'd recommend you check out one of our partners to provide this functionality: https://sweethawk...

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• Scott Allison
• Created May 31, 2022 17:43
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. SLA Placeholder

Thank you for your feedback on this idea. We don't currently have anything planned to address this in the roadmap but we continually reevaluate based on priorities and resources. We do have some bi...

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• Scott Allison
• Created May 26, 2022 16:39
• 0 votes

Official comment

1. Community
2. Feedback - Ticketing System (Support)
3. Support ticket rating based on a numeric scale

Hey Everyone, I'm one of the Product Managers here at Zendesk. Thank you all for sharing your feedback on our CSAT functionality. We don't have anything planned to address this in the roadmap over ...

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• Scott Allison
• Created May 25, 2022 19:04
• 0 votes

Official comment

1. Community
2. Feedback - Ticketing System (Support)
3. Customer satisfaction customization

Hey Everyone, I'm one of the Product Managers here at Zendesk. Thank you all for sharing your feedback on our CSAT functionality. So far we don't have anything planned to address this in the roadma...

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• Scott Allison
• Created May 25, 2022 19:01
• 0 votes

Official comment

1. Community
2. Feedback - Ticketing System (Support)
3. CSAT Customization

Hey Everyone, I'm one of the Product Managers here at Zendesk. Thank you all for sharing your feedback on our CSAT functionality. So far we don't have anything planned to address this in the roadma...

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• Scott Allison
• Created May 25, 2022 18:58
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. hyperlinking placeholders

Thanks for clarifying and adding the screenshot! Super helpful. We're investigating and will update this thread when we have some news to share.

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• Scott Allison
• Created May 25, 2022 18:34
• 0 votes