
Scott Allison
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Total activity248
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Last activity
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Activity overview
Latest activity by Scott Allison-
Scott Allison commented,
Sorry for the delay on this. I can confirm the work is in progress. I don't want to make another prediction for release, but it's coming.
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Scott Allison commented,
Sacbe Alfonsina Ibarra E Thanks for the question! We do have plans to fully support SLAs in our Messaging product late this year. There are no plans to support it in Chat. For more details or updat...
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Scott Allison commented,
Official comment Thanks all for continuing to push for improvements in this area. I wanted to provide an update since it's been a while since my last one. We did make a few changes recently to the macros admin page...
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Scott Allison commented,
Grace Barrameda Please review the solution here: https://support.zendesk.com/hc/en-us/articles/115012836948-Why-am-I-receiving-unexpected-bad-satisfaction-ratings-
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Scott Allison commented,
Martin Cubitt Just to add to Brett's reply above, until Zendesk supports real-time alerting natively I'd recommend you check out one of our partners to provide this functionality: https://sweethawk...
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Scott Allison commented,
Thank you for your feedback on this idea. We don't currently have anything planned to address this in the roadmap but we continually reevaluate based on priorities and resources. We do have some bi...
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Scott Allison commented,
Official comment Hey Everyone, I'm one of the Product Managers here at Zendesk. Thank you all for sharing your feedback on our CSAT functionality. We don't have anything planned to address this in the roadmap over ...
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Scott Allison commented,
Official comment Hey Everyone, I'm one of the Product Managers here at Zendesk. Thank you all for sharing your feedback on our CSAT functionality. So far we don't have anything planned to address this in the roadma...
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Scott Allison commented,
Official comment Hey Everyone, I'm one of the Product Managers here at Zendesk. Thank you all for sharing your feedback on our CSAT functionality. So far we don't have anything planned to address this in the roadma...
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Scott Allison commented,
Thanks for clarifying and adding the screenshot! Super helpful. We're investigating and will update this thread when we have some news to share.