Scott Allison

Zendesk Product Manager

Total activity

523
Last activity

September 20, 2023 14:35
Member since

April 14, 2021 00:46
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Followed by

3 users
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64
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264

Activity overview

Latest activity by Scott Allison

Scott Allison commented, September 15, 2023 16:50
Benedicte Perez Thanks for taking part in the EAP, and for your questions. - the SLA on FRT seems not updated if the field of the tickets are not filled. Therefore the first response is not proper...
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- Scott Allison
- Created September 15, 2023 16:50
- 0 votes
Scott Allison commented, September 13, 2023 01:28
David Launen Yes, this is what we do: https://support.zendesk.com/hc/en-us/articles/4408831380122/comments/5796435691290
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- Scott Allison
- Created September 13, 2023 01:28
- 0 votes
Scott Allison commented, September 11, 2023 23:47
Official comment
Thank you all for supporting this idea. I'm one of the product managers here at Zendesk and your feedback is truly appreciated. This is definitely on our radar, and it's something that we'd like to...
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- Scott Allison
- Edited September 11, 2023 23:51
- 0 votes
Scott Allison commented, September 11, 2023 23:47
Thank you all for supporting this idea. I'm one of the product managers here at Zendesk and your feedback is truly appreciated. This is definitely on our radar, and it's something that we'd like to...
- View comment
- Scott Allison
- Edited September 11, 2023 23:51
- 0 votes
Scott Allison commented, September 11, 2023 23:42
Thank you everyone for your feedback! I'm glad this improvement is valuable. We have deliberately approached this incrementally so you can get access to something sooner, instead of waiting longer ...
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- Scott Allison
- Created September 11, 2023 23:42
- -1 votes
Scott Allison commented, September 06, 2023 00:43
Official comment
I have another update to share! Starting today we are rolling out this enhancement to Admin Center. The announcement about it is here, and the rollout will be complete one week from now: https://su...
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- Scott Allison
- Created September 06, 2023 00:43
- 0 votes
Scott Allison commented, August 31, 2023 20:50
Lauren Benkov In this initial release the shortest time is 1 minute, but in Q4 we'll introduce support for specifying it in seconds instead. So yes, you'll be able to set 30s!
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- Scott Allison
- Created August 31, 2023 20:50
- 0 votes
Scott Allison commented, August 31, 2023 16:17
Kelsey Davis You can use all SLA metrics at the same time if you wish. But we recommend you understand each and pick the ones relevant to your business.
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- Scott Allison
- Created August 31, 2023 16:17
- 0 votes
Scott Allison commented, August 30, 2023 22:17
Thank you all for feedback here, it's truly appreciated. First thing I want to clarify is that this thread is about improving search for deleted tickets (before they are permanently deleted, after ...
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- Scott Allison
- Created August 30, 2023 22:17
- 0 votes
Scott Allison commented, August 30, 2023 17:28
There are no plans for this to change, so I am marking this as not planned. That doesn't mean we won't ever do it, but there are no current plans.
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- Scott Allison
- Created August 30, 2023 17:28
- 0 votes