Scott Allison
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Total activity294
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Last activity
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Activity overview
Latest activity by Scott Allison-
Scott Allison commented,
Joe Anderson-McAulay Yes, if you delete the ticket then the data should also be removed from Explore. More in this Help Center article about deleting tickets.
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Scott Allison commented,
Jacob Hill Yes, you can mark tickets with a tag, and then use that tag to filter them out of Satisfaction reports in Explore. This won’t remove the response on the ticket, but does provide you a wa...
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Scott Allison commented,
Official comment Thanks for all your thoughts and votes, we really do appreciate it. Unfortunately enhancements to CSAT are not currently planned on our roadmap. We continually reassess and priorities can change, s...
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Scott Allison commented,
CJ Johnson Sorry for the confusion there. I should've removed that comment when I edited my response. There are no customer facing changes next week.
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Scott Allison commented,
CJ Johnson The form is to express interest in general. Prior to the next EAP release I will reach out with full details of exactly what is ready to EAP, any limitations, and at that point get your ...
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Scott Allison commented,
Official comment Thanks everyone for your continued interest in this important functionality. About a month ago we released our new back end SLA platform which gives us a solid new base to build additional function...
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Scott Allison commented,
Official comment Daniil Golovanov I'm the Product Manager responsible for this feature. Don't worry, while clicking the X dismisses a suggestion immediately it does not permanently remove it. It feeds back into the...
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Scott Allison commented,
Clothilde Le Cose Not yet, but this is something we're actively working on! Expect to release it in Q1 next year.
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Scott Allison commented,
Yue Yue It's likely because that user's profile is set to Chinese. For more info on how that is set, take a look at this article: https://support.zendesk.com/hc/en-us/articles/4408893879322-How-doe...
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Scott Allison created an article,
Announcing improved management of macros permissions for roles
Announced on Rollout starts Rollout ends August 9, 2022 August 9, 2022 August 19, 2022 It’s now easier to delegate management of macros to users with a specific role. This improvement is ...