Scott Allison
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Last activity
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Activity overview
Latest activity by Scott Allison-
Scott Allison commented,
Official comment We're hoping to get to this before the end of Q1. I'll update as things progress. Thanks for your patience and support for this improvement. We're excited to get it done and released!
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Scott Allison commented,
Official comment Andrew and Sydney, thank you so much for your feedback about the management of macros. It's truly appreciated. I'm the Product Manager at Zendesk for Macros and we do have some improvements coming ...
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Scott Allison commented,
Riah Lao Please check out article on Using Suggested Macros for more info, but the likely answer here is that we only make a suggestion when making the initial reply on a ticket.
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Scott Allison created an article,
Announcing changes and improvements to macros
Announced on Rollout starts Rollout ends January 21, 2022 March 1, 2022 March 4, 2022 In order to provide the best product performance to our customers we will be introducing a limit on t...
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Scott Allison commented,
Meg Gunther We're actively working on SLAs right now. I don't have a more specific timeline I can share right now but these improvements will start launching in the first half of next year.
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Scott Allison commented,
Thank you Sydney for taking the time to provide this feedback about Rule Analysis. I'm one of the Product Managers here at Zendesk and I'm interested in understanding how valuable this feature is, ...
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Scott Allison commented,
I'm one of the Product Managers here at Zendesk working on our core capabilities, including Macros. Thanks for the feedback, we really appreciate it! This particular change is something we're plann...
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Scott Allison commented,
Official comment I'm one of the Product Managers here at Zendesk working on our Macros experience. I really appreciate your feedback, ideas and patience! I'm looking at some of the improvements we could make, and I...
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Scott Allison commented,
Tahir Mushtaq I appreciate you taking the time to share your concerns and understand your frustration. With so many requests and possibilities for SLA improvements, we have to make decisions on wha...
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Scott Allison commented,
If you're not already following Announcements I'd recommend you do so to be notified of all the big changes.