Sean Cusick
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Total activity107
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Last activity
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Activity overview
Latest activity by Sean Cusick-
Sean Cusick commented,
Hi Phil Jarvis you would want to use the API or perhaps the Channel Framework to create these tickets. Currently those are the only channels that support creating tickets with that level of customi...
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Sean Cusick commented,
Hi Dave, The API Ticket Audits endpoint will provide the Message-ID for the inbound email update. This is the universal record locator for the email that updated the ticket and should be able to be...
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Sean Cusick commented,
I can confirm that this feature is on our 2023 roadmap. We have no ETA at this time, though we will update this thread once we are ready to roll the feature out.
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Sean Cusick commented,
Official comment We have investigated this issue, with help from Netsuite, and we have determined that we are unable to loosen our suspension policies around Netsuite’s traffic. They are an auto-generator as well a...
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Sean Cusick created an article,
What are the best practices to ensure email systems work within Support?
Question How can I ensure that my email system works well with Zendesk? Answer Zendesk strives to keep your inbox free of spam, but there are certain measures you can do to help secure the channels...
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Sean Cusick commented,
Hi Sten, you must address this issue with your domain admin or provider. This is a restriction at your end. We do not have any inbound acceptance restrictions and we did not respond with this messa...
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Sean Cusick commented,
Hi Nish, I understand. If you open a ticket with us I can show you how to leverage the suspended_tickets API endpoint to your great advantage. Your current workflow is unsustainable and does not pe...
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Sean Cusick commented,
Hi Nish, I was chatting with Pooja about this issue and it occurred to me that there are other ways to address this need of your account outside of the Allowlist and the Blocklist. You could disabl...
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Sean Cusick created an article,
Common issues with email deliverability
Issue symptoms An email message was not delivered to or from Zendesk. An email was detected as spam. Resolution steps This article covers some of the more common issues related to email deliverab...
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Sean Cusick created an article,
Decommissioning email support addresses
What's my plan? Sometimes, an organization needs to discontinue the use of an external or native support email address without responses to existing tickets being lost. This article explains how to...