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Shai Sy Dimayuga's Avatar

Shai Sy Dimayuga

Joined Apr 16, 2021

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Last activity Mar 23, 2022

Zendesk Customer Care

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ACTIVITY OVERVIEW

Latest activity by Shai Sy Dimayuga

Shai Sy Dimayuga commented,

Community comment Français Communauté
Hi Sebastien!
 
When purchasing a subscription for Zendesk, you can choose to set your billing schedule either to monthly or annually billing cycle. For more information on billing and payments, you may refer to Billing FAQs.
 
Cheers!

View comment · Posted Mar 23, 2022 · Shai Sy Dimayuga

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Shai Sy Dimayuga commented,

CommentSelf-service best practices and recipes

Hi Ibrahim,

There could be several reason as to why Answer Bot may not be suggesting articles. We'd love to check on this further so a separate ticket will be created on your behalf where we can continue look into your given scenarios.

Cheers!

 

View comment · Posted Jun 29, 2021 · Shai Sy Dimayuga

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Shai Sy Dimayuga commented,

CommentWriting formulas

Hi Vladimir,

We may need to look into this further so a separate ticket will be created on your behalf where we can continue to look into the this.

Cheers!

View comment · Posted Jun 28, 2021 · Shai Sy Dimayuga

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Shai Sy Dimayuga commented,

Community comment Q&A - Reporting and analytics

Hi Emily!

At this time, Answer Bot Flow Builder reporting is still in progress and something that our product team is actively working on. For any new product updates, you may refer to: Zendesk Updates.

Cheers!

View comment · Posted Jun 28, 2021 · Shai Sy Dimayuga

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Shai Sy Dimayuga commented,

Community comment Q&A - Tickets and email

HI Kristen!

At this time, it is not possible within the native functionality of our platform to have users click on a “mailto” link which allows them to open their email program instead of clicking the “Submit” button to submit a ticket on a web form.

However, since you are using a custom form, you can customize it thru custom coding. Found this 3rd party link for reference. :)

Shaianne Sy Dimayuga | Customer Advocate

View comment · Posted Mar 17, 2021 · Shai Sy Dimayuga

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Shai Sy Dimayuga commented,

CommentHelp with Web Widget

Hi Francois S,

A ticket has been created on your behalf and someone from our Support Team will contact you back regarding this via email.

Cheers!

View comment · Posted Mar 16, 2021 · Shai Sy Dimayuga

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