Shannon Pesta
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Total activity151
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Last activity
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Activity overview
Latest activity by Shannon Pesta-
Shannon Pesta commented,
Hi Sami! Thanks for raising this with us. You are correct, E.164 number formatting does not include any dashes or parenthesis. I have updated the example used in this article to reflect that. Hopef...
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Shannon Pesta commented,
Hi Mandy! I see that a request was submitted to Support regarding this. Please look out for a reply from our team in that conversation. Thanks!
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Shannon Pesta commented,
Hi Sydney!You can report on this in Explore with the attribute Call IVR destination. This will return the group or external number of the IVR route. Here is a relevant Explore recipe, but instead o...
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Shannon Pesta created an article,
Does Zendesk offer 1-800 numbers for Talk?
Question I want to purchase a 1-800 US toll-free number for Talk. When I choose the number prefix, I see the message: To purchase numbers in this region, contact Zendesk Customer Support. Does Zen...
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Shannon Pesta created an article,
Agent's statuses are changing to online when enabling omnichannel routing
Issue symptoms After enabling omnichannel routing with unified agent status, all agent's statuses are changed to online in the live dashboard. Resolution steps When omnichannel routing is enabled, ...
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Shannon Pesta commented,
Hi Ron! While custom code is possible, it is not supported. Sadly, we do not have any scripts or recipes to achieve this. If you'd like to add your own CSP headers, this would fall on you and/or y...
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Shannon Pesta commented,
Hey Kaila! Thanks for your question. I have a few follow-up questions about your current workflow so I've created a ticket on your behalf. We'll continue the conversation there!
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Shannon Pesta commented,
Hi again, Clifford! You are correct, the call recording greeting options are applied to inbound calls only. We do not have outbound greeting options at this time, but it has been a feature request ...
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Shannon Pesta created an article,
Does Zendesk support CSP headers?
Question Does Zendesk support the use of Content Security Policy headers (CSP headers) in the help center? Answer No, Zendesk does not support CSP headers or guarantee the code. However, it is poss...
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Shannon Pesta commented,
Hi Clifford! Thanks for your question! Within your Talk number settings and under the Call recording tab you have the options for what recording consent greeting you want to play to your callees. W...