Shannon Pesta
-
Total activity42
-
Last activity
-
Member since
-
Following0 users
-
Followed by0 users
-
Votes2
-
Subscriptions27
Activity overview
Latest activity by Shannon Pesta-
Shannon Pesta created an article,
How can I generate a traceroute for troubleshooting?
Question The Zendesk Customer Support requested a traceroute to investigate my issue. How can I generate a traceroute for troubleshooting? Answer A traceroute allows the Zendesk Customer Support to...
-
Shannon Pesta created an article,
How can I block a phone number in Sell to prevent unwanted calls?
Question How can I block a phone number in Sell to prevent unwanted calls from that number? Answer You can contact the Zendesk Customer Support team with the phone number that needs to be added to ...
-
Shannon Pesta created an article,
Can I receive a notification for a Sell task that I set up?
Question Can I receive a notification or reminder for a Task in Sell that I set up? Answer Each Sell user can configure notifications to receive a web alert or an email alert for tasks. These prefe...
-
Shannon Pesta created an article,
Can I make a custom checkbox field required in Zendesk Sell?
Question Can I make a custom checkbox field type required in Sell? Answer It is not possible to make the checkbox field type required for leads, contacts, or deals. To make a custom field required,...
-
Shannon Pesta created an article,
Can I add custom widgets to my Sell Performance Dashboard?
Question Can I add custom widgets to my Sell Performance Dashboard? Answer It is not possible to add your own custom widgets to your Performance Dashboard in Sell reporting. It is possible, however...
-
Shannon Pesta created an article,
What do I do if I'm locked out of my Sell account due to lack of payment?
Question What should I do if I lost access to my Sell account due to lack of payment? Answer The Sell account owner will need to sign in to the account to update the payment method or billing info...
-
Shannon Pesta created an article,
If I block an email in Sell using the blocklist, does this block the email for all other users?
Question If I block an email using the blocklist, does this block the email for all other users in Sell or just within my account? Answer Adding an email to your blocklist will block that email fo...
-
Shannon Pesta commented,
Hi Daniel! While you can configure automatic routing (either via group routing or IVR set-up), this is for inbound call traffic only. It might be worth noting that when a Talk number is manually se...
-
Shannon Pesta commented,
Hi Simone! Although not natively possible, you could leverage the API. To obtain your ticket attachments in their entirety, you could potentially write a script to make requests that download them ...
-
Shannon Pesta created an article,
My numeric and decimal custom ticket fields are missing in Explore
Issue symptoms My numeric and decimal custom ticket fields are missing in reporting. Resolution steps The data for these field types will populate under Metrics within a query. These custom ticket ...