Shannon Pesta
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Total activity66
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Last activity
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Activity overview
Latest activity by Shannon Pesta-
Shannon Pesta created an article,
How can I send an automatic text when customers call in?
Important: You are responsible for using the call and text features in Zendesk Talk in compliance with all applicable laws. Zendesk does not control the content of your telephonic communications, w...
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Shannon Pesta created an article,
Are all my emails created as tickets in Zendesk when I connect my Gmail address?
Question Are all my emails created as tickets in Zendesk when I connect my Gmail as a support address? Will the recipients of those emails get a notification? Answer All existing Gmail emails will ...
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Shannon Pesta created an article,
Can I change which support address sends an email reply using a trigger?
Question Can I change which support address sends an outgoing email reply using a trigger? Answer You cannot choose which support address is used for ticket replies with triggers. Customers receive...
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Shannon Pesta created an article,
Can I assign tickets sent to a certain email address to a queue or group?
Question Is it possible to assign tickets sent to a certain email address to a queue or group? Answer Yes, this is possible with the Received at condition. The Received at condition checks the emai...
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Shannon Pesta created an article,
How can I generate a traceroute for troubleshooting?
Question The Zendesk Customer Support requested a traceroute to investigate my issue. How can I generate a traceroute for troubleshooting? Answer A traceroute allows the Zendesk Customer Support to...
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Shannon Pesta created an article,
How can I block a phone number in Sell to prevent unwanted calls?
Question How can I block a phone number in Sell to prevent unwanted calls from that number? Answer You can contact the Zendesk Customer Support team with the phone number that needs to be added to ...
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Shannon Pesta created an article,
Can I receive a notification for a Sell task that I set up?
Question Can I receive a notification or reminder for a Task in Sell that I set up? Answer Each Sell user can configure notifications to receive a web alert or an email alert for tasks. These prefe...
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Shannon Pesta created an article,
Can I make a custom checkbox field required in Zendesk Sell?
Question Can I make a custom checkbox field type required in Sell? Answer It is not possible to make the checkbox field type required for leads, contacts, or deals. To make a custom field required,...
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Shannon Pesta created an article,
Can I add custom widgets to my Sell Performance Dashboard?
Question Can I add custom widgets to my Sell Performance Dashboard? Answer It is not possible to add your own custom widgets to your Performance Dashboard in Sell reporting. It is possible, however...
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Shannon Pesta created an article,
What do I do if I'm locked out of my Sell account due to lack of payment?
Question What should I do if I lost access to my Sell account due to lack of payment? Answer The Sell account owner will need to sign in to the account to update the payment method or billing info...