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Shiyu Zhu

Zendesk Product Manager
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    123
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Activity overview

Latest activity by Shiyu Zhu
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    Shiyu Zhu commented,

    1. Zendesk updates
    2. Announcements
    3. New Flow Builder features

    Roberto Salinas E.RIght now, there is a limitation where forms are not supported on social channels. We plan to address this problem later on this year 

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    Shiyu Zhu commented,

    1. Zendesk updates
    2. Announcements
    3. New Flow Builder features

    Shayan MoussawiGreat question. We are in the process of revamping the data collection experience; with the upcoming release, you will be able to configure the bot to collect information anywhere in...

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    Shiyu Zhu commented,

    1. Zendesk updates
    2. Announcements
    3. New Flow Builder features

    Rafael SantosThere are plans for us to introduce a new conditional step into flow builder later this year so that you can start building personalized bot experiences. In terms of logs and troublesh...

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    Shiyu Zhu commented,

    1. Zendesk updates
    2. Announcements
    3. New Flow Builder features

    Hey Shameen RanaThe feature was rolled out last week, and this should be available in your account.   

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    Shiyu Zhu created an article,

    Release Notes Through 2022-03-25

    1. Zendesk updates
    2. Release Notes

    App Marketplace updates (Support) indicates the app is available for Zendesk Support. (Chat) indicates the app is available for Zendesk Chat. (Sell) indicates the app is available for Zendesk Sell ...

    • Shiyu Zhu
    • Edited
    • 2 followers
    • 0 comments
    • -1 votes
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    Shiyu Zhu created an article,

    Release Notes Through 2022-03-18

    1. Zendesk updates
    2. Release Notes

    Admin Center New Audit log now has events related to the following changes in an account: When two users are merged through the UI Adding and removing Billing admins Brand management More securit...

    • Shiyu Zhu
    • Edited
    • 2 followers
    • 0 comments
    • 0 votes
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    Shiyu Zhu created an article,

    Release Notes Through 2022-03-11

    1. Zendesk updates
    2. Release Notes

    Zendesk Mobile Zendesk SDK Version 2.2.3 New An improved design of carousels for a more modern structured look. (iOS) An error message for when there is an issue loading or creating a conversation...

    • Shiyu Zhu
    • Edited
    • 1 follower
    • 0 comments
    • 0 votes
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    Shiyu Zhu created an article,

    Release Notes Through 2022-03-04

    1. Zendesk updates
    2. Release Notes

    Zendesk Mobile Fixed  Support Mobile App Android Version 2.20.0 Bug fixes and Enhancements Web Widget (Classic & Messaging) Fixed [Classic] Show alert when end users attempt to navigate away fro...

    • Shiyu Zhu
    • Edited
    • 1 follower
    • 0 comments
    • 0 votes
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    Shiyu Zhu created an article,

    Release Notes Through 2022-02-25

    1. Zendesk updates
    2. Release Notes

    Zendesk Explore Updates: Changed dataset name: Ticket updates is now Updates history To help users understand what's inside each dataset, we changed the name of Ticket updates to Updates history. W...

    • Shiyu Zhu
    • Edited
    • 2 followers
    • 0 comments
    • 0 votes
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    Shiyu Zhu commented,

    1. Chat
    2. ...
    3. Custom bots (Flow Builder)
    4. Understanding automated bot response behaviors

    Hi Talal Naboulsi If you visit the bot setting page, there should be an option for you to update the bot name (see attached screenshot).There isn't the ability to update the bot avatar today, this ...

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    • Shiyu Zhu
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