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Shiyu Zhu

Zendesk Product Manager
  • Total activity
    101
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Activity overview

Latest activity by Shiyu Zhu
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    Shiyu Zhu created an article,

    Release Notes Through 2020-05-01

    Guide + Gather New Added an “Open in Help Center” link to the Content Moderation app Fixed Fixed a bug where preview of user segments could break if any of the matching users was suspended   Ze...

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    Shiyu Zhu created an article,

    Release Notes Through 2020-05-08

    App Marketplace updates New: Custobar (Support) Custobar helps you stand out from your competitors with highly relevant marketing. Custobar collects Zendesk tickets submitted by your customers a...

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    Shiyu Zhu created an article,

    Release Notes Through 2021-04-02

    Zendesk Talk Fixes/Updates Fixed the bug to make "call button inside call console" for outbound calling responsive again on Safari browser version 14.0.3. Zendesk Explore New:  We have released...

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    Shiyu Zhu created an article,

    Release Notes Through 2021-04-23

    Web Widget & Web SDK (for Messaging) Fixed [Messaging] 'Type a message' text is aligned incorrectly within the Web SDK in Firefox App Marketplace updates (Support) indicates the app is available...

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    Shiyu Zhu created an article,

    Announcing latest enhancements to Zendesk Answer Bot

     We’re excited to announce several small but significant improvements we’ve been able to bring to Answer Bot. With these enhancements, Answer Bot will be able to deliver better suggestions and make...

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    Shiyu Zhu created an article,

    Release Notes Through 2021-04-09

    Web Widget & Web SDK (for Messaging) New [Messaging] Animate the Web SDK launcher when page is reloaded [Messaging] Add 'customise your flow' tooltip for Flow Builder within Web SDK admin settings...

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    Shiyu Zhu created an article,

    Release Notes Through 2021-04-16

    Zendesk Chat and Messaging New Reminder: Scheduled Maintenance on April 18, 2021 02:00 UTC - 03:00 UTC. Learn more Guide + Gather New: Pre-filling of Ticket Fields using URL parameters in t...

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    Shiyu Zhu created an article,

    Release Notes Through 2021-04-30

    Web Widget & Web SDK (for Messaging) Fixed [Messaging] Hide deactivated brands from Web SDK settings within Admin Center [Web Widget Classic] In pre-chat form, don't show name & email fields wh...

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    Shiyu Zhu commented,

    That's correct. Answer Bot language is determined by the browser locale. For example, if the end-user browser language is in French, when they open up the web SDK, Answer Bot will be rendered in Fr...

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    Shiyu Zhu commented,

    Auto-translation in Flow Builder translates your flow into 18 supported languages. Depending on the browser locale, Answer Bot is able to talk to your end-users in the matching language and that in...