Shiyu Zhu
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Total activity69
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Last activity
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Activity overview
Latest activity by Shiyu Zhu-
Shiyu Zhu commented,
Song Chen Our current timeline is 10 seconds and there is no ability to customize this right now.Could you please elaborate what is the use case you are trying to achieve with ChatGPT? Thanks
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Shiyu Zhu commented,
Hey Carlton Kirk, Alongside with exposing external_id, we are also exposing end-users email and name, does those attributes help you at all in identifying the user?
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Shiyu Zhu commented,
Tobias HermannsYou can use the Make API call step to connect to ChatGPT. The missing part today is the ability to include end-user input as a parameter in the API call.
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Shiyu Zhu commented,
Official comment Hello, I'm Shiyu, and I look after the Answer Bot product team. Thank you for your valuable feedback, and I want to assure you that we are actively exploring the above use cases. I will keep you up...
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Shiyu Zhu commented,
Hi there, A solution to this problem could be to use the Make API step to create a ticket into Support instead of the Transfer to Agent step. This way you will be able to capture the customer info...
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Shiyu Zhu commented,
We are planning to expose external_id as a system variable in Q1,2023.
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Shiyu Zhu commented,
Hey Gauri SanilThis is not possible but this use case has been prioritized on our roadmap to solve for H1, 2023. Thanks
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Shiyu Zhu commented,
Hey folks, Shiyu from the Flow Builder Product team. Thanks for all your feedback in regards to supporting links, this is something that the teams are working on right now. We are hoping to make th...
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Shiyu Zhu commented,
Hey Gabriele SannicandroThanks, I have captured your feedback for us to fix.
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Shiyu Zhu commented,
Hey okean123Thanks for the feedback. The issue has been fixed and it would be great if you can confirm.