Shiyu Zhu
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Total activity134
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Last activity
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Activity overview
Latest activity by Shiyu Zhu-
Shiyu Zhu commented,
Hi there, A solution to this problem could be to use the Make API step to create a ticket into Support instead of the Transfer to Agent step. This way you will be able to capture the customer info...
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Shiyu Zhu commented,
We are planning to expose external_id as a system variable in Q1,2023.
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Shiyu Zhu commented,
Hey Gauri SanilThis is not possible but this use case has been prioritized on our roadmap to solve for H1, 2023. Thanks
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Shiyu Zhu commented,
Official comment Hey folks, Shiyu from the Flow Builder Product team. Thanks for all your feedback in regards to supporting links, this is something that the teams are working on right now. We are hoping to make th...
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Shiyu Zhu commented,
Hey Gabriele/GianmarcoThanks, I have captured your feedback for us to fix.
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Shiyu Zhu commented,
Hey okean123Thanks for the feedback. The issue has been fixed and it would be great if you can confirm.
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Shiyu Zhu commented,
Roberto Salinas E.RIght now, there is a limitation where forms are not supported on social channels. We plan to address this problem later on this year
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Shiyu Zhu commented,
Shayan MoussawiGreat question. We are in the process of revamping the data collection experience; with the upcoming release, you will be able to configure the bot to collect information anywhere in...
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Shiyu Zhu commented,
Rafael SantosThere are plans for us to introduce a new conditional step into flow builder later this year so that you can start building personalized bot experiences. In terms of logs and troublesh...
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Shiyu Zhu commented,
Hey Shameen RanaThe feature was rolled out last week, and this should be available in your account.