Shiyu Zhu

1. Community
2. Feedback - Ticketing System (Support)
3. Criador de fluxos para Whatsapp e Facebook Messenger

Hi Rafel,  We do have a closed beta that enables Flow Builder for social channels. You can sign up to the EAP to test out Answer Bot on Whatsapp and Facebook messenger 

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• Shiyu Zhu
• Created April 09, 2021 04:05
• 0 votes

1. Community
2. Feedback - Chat and Messaging (Chat)
3. [Messaging] Auto detect website language?

Hi Ashely,  The "was it helpful" text after articles should be translated. Could you confirm that you've enabled the auto-translation feature in Flow Builder

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• Shiyu Zhu
• Created April 09, 2021 04:02
• 0 votes

1. Community
2. Feedback - Chat and Messaging (Chat)
3. New feature requests: Answer Bot Feedback Flow Customization

Thank you for the feedback. I have captured this for us to consider in our roadmap planning. 

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• Shiyu Zhu
• Created April 09, 2021 03:57
• 1 vote

1. Community
2. Feedback - Chat and Messaging (Chat)
3. New feature request: hiding "arms" in the flow builder's decision tree

Thank you for the feedback @.... Could you please help me understand the reason for you to include a non-customer facing option in your decision tree? Thanks 

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• Shiyu Zhu
• Created April 09, 2021 03:54
• 0 votes

1. Bots and automation
2. Custom bots and bot building documentation
3. About the bot builder

Hi @..., no this is not possible today. Could you help me understand why you would like to have different language flows for the same brand? Are you imagining each language flow they would contain ...

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• Shiyu Zhu
• Created February 03, 2021 04:33
• 0 votes

1. Bots and automation
2. Custom bots and bot building documentation
3. About the bot builder

Hey Yen,  Is it a Zendesk Suite trial that you've signed up to? 

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• Shiyu Zhu
• Created February 03, 2021 04:26
• 0 votes

1. Bots and automation
2. Custom bots and bot building documentation
3. About the bot builder

Hi Nabia,  Currently,  Flow Builder doesn't allow you to modify "Talk to a human" step in the system generated feedback flow. This is something we are planning to make configurable in the future.  ...

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• Shiyu Zhu
• Created February 03, 2021 04:21
• 0 votes

1. Bots and automation
2. Custom bots and bot building documentation
3. About the bot builder

Hi @... If you configure your transfer to agent step with name and email, they will be mandatory fields before an end-user can be transferred to an agent. 

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• Shiyu Zhu
• Created January 11, 2021 01:35
• 0 votes

1. Bots and automation
2. Custom bots and bot building documentation
3. Creating a conversation bot for your web and mobile channels

Hey @...Have you tried adding a transfer to agent step after article suggestions as a way to prevent end-users floating in limbo? Thanks for your feedback around business operating hours, I have ca...

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• Shiyu Zhu
• Created January 05, 2021 04:21
• 0 votes

1. Bots and automation
2. Custom bots and bot building documentation
3. Creating a conversation bot for your web and mobile channels

Hey @...Shiyu from the Zendesk product team. When you speak of localisation, are you referring to localizing the entire flow or only certain messages inside a flow. Thanks 

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• Shiyu Zhu
• Created January 05, 2021 04:18
• 0 votes