Sonny

1. Community
2. Feedback - Ticketing System (Support)
3. automate refresh

Hi Radzi,  Thank you for reaching out to Zendesk!  It appears that this is related to a known issue that our expert team is currently working on. I will be converting this into ticket and attached ...

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• Sonny
• Created March 06, 2022 02:52
• 0 votes

1. Guide
2. ...
3. SEO and help center search
4. How can I restrict Google from indexing my Help Center?

Hi Arminder,  If you are still seeing your Help Center being index by Google search, you can try to utilise the Remove URL's feature available in your Google Webmasters Tool account. This feature i...

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• Sonny
• Created March 01, 2022 21:52
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. Can we have a notification noise for this "in-que"

Hi Melanie,  Yes, you will get sound notification when you set online for chat and it is expected that the agent won't get notified when they are invisible status and also no sound notification for...

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• Sonny
• Created February 23, 2022 14:28
• -1 votes

1. Community
2. Zendesk Suite Q&A
3. Can we have a notification noise for this "in-que"

Hi Melanie,  Thank you for your reply.  It appears that is an opportunity to submit your use case and feedback for improvement to our product team via the feature request page as currently there's ...

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• Sonny
• Created February 22, 2022 17:14
• -1 votes

1. Community
2. Zendesk Suite Q&A
3. Can we have a notification noise for this "in-que"

Hi Melanie,  If you are using Social Messaging on Agent Workspace, your agent can receive incoming conversation sound notification. This can be managed by each agent from Chat > Settings > Personal...

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• Sonny
• Created February 20, 2022 17:43
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. Adding a Web support request form;

Hi Liron,  Thank you for your reply.  We will now close this ticket but as always, you can reach us back should you need further help.  Thank you and take care there! 

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• Sonny
• Created February 09, 2022 15:11
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. Adding a Web support request form;

Hi Liron,  Thanks for reaching out to Zendesk!  In setting up a ticket form, without the web widget, to your “contact us” page, the available option we recommend to you is setting it up via API. Ou...

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• Sonny
• Created February 07, 2022 21:49
• 0 votes

1. People
2. ...
3. Team members and groups
4. Bulk importing users

Hi Mark,  Thank you for contacting Zendesk! We have tested this and it looks like the order of the columns doesn't matter, specifically, when we switched the Notes and email columns and didn't have...

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• Sonny
• Created December 30, 2021 15:19
• 1 vote

1. Community
2. Zendesk Suite Q&A
3. Migrate the User credential from one instance to another instance

Hi James,  There is not a way to export passwords/credentials to new instance for security purposes. We recommend to re-establish their identity with the new account.  Thank you!  

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• Sonny
• Created December 07, 2021 17:49
• 1 vote

1. Community
2. Zendesk Suite Q&A
3. Migrate the User credential from one instance to another instance

Hi James,  Thank you for your reply.  Can you clarify about retaining the credential in new Support instance? The endusers will be using the same login credentials or it can be changed by the admin...

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• Sonny
• Created December 06, 2021 15:53
• 0 votes