Stephanie Langlois
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Total activity53
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Last activity
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Activity overview
Latest activity by Stephanie Langlois-
Stephanie Langlois commented,
Elevate Admin please refer to this article: https://support.zendesk.com/hc/en-us/articles/5869718332954-Using-WhatsApp-template-messages-to-bypass-the-24-hour-rule
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Stephanie Langlois commented,
Official comment Hi James Clark,For outbound messaging on WhatsApp, you will want to leverage Sunshine Conversations APIs. You can use the notification API to send outbound messages to any of your contacts/customer...
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Stephanie Langlois created an article,
Announcing the removal of Zendesk’s on-premises WhatsApp hosting
Announced on Removal January 31, 2023 October 31, 2023 Zendesk’s on-premises WhatsApp hosting will be removed on October 31, 2023. All of Zendesk’s WhatsApp usage will leverage WhatsApp’s l...
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Stephanie Langlois commented,
Official comment Meta has just confirmed that they've released a fix for this issue. If you continue to experience this behaviour, please open a ticket so we can investigate.
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Stephanie Langlois created a post,
New chat created every time the business is tagged in an Instagram post
AnsweredI just wanted to drop a quick note to those who may be turning to our community for answers. We're aware that every time a business is tagged in an Instagram post a new chat is being created. We ha...
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Stephanie Langlois commented,
Official comment Ronen Miral just wanted to follow up here to say that your first item has been resolved. Any media shared with the business should result in a URL which can be opened.
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Stephanie Langlois commented,
Lisa Marie Boddé thank you for this feedback. This is an interesting look at messaging that we have not yet taken on. As you can tell our native integrations typically involve social channels or ou...
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Stephanie Langlois commented,
Official comment This is already possible with the use of Sunshine Conversation's Notification API. To learn more about how you can build this experience using our API, please reach out to your Account Executives.A...
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Stephanie Langlois commented,
Official comment This is an item that's already on our roadmap. We're still working out when we will be able to release this which is why I can't share a more specific date with you but we will be fixing this. Than...
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Stephanie Langlois commented,
残念ながら、これは不可能です。 WhatsApp番号をZendeskのユーザープロファイルにリンクするには、ビジネスにメッセージを送信する顧客が接続を作成する必要があります。アウトバウンドメッセージを送信したい場合は、SunshineConversationsライセンスといくつかの開発作業でこれが可能です。 WhatsAppユーザーにアウトバウンドメッセージを送信するには、最初にユーザーの同...