Stephanie Langlois
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Total activity52
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Last activity
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Following0 users
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Comments
Votes on activity by Stephanie Langlois-
Lisa Marie Boddé thank you for this feedback. This is an interesting look at messaging that we have not yet taken on. As you can tell our native integrations typically involve social channels or ou...
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Hello, social messaging PM here! I find this thread to be very interesting. I really appreciate the insights about how your businesses are leveraging Reddit and it's large community. As you're mayb...
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Hey Ronen Miral it's me again from that other post I just commented on. I really appreciate the time you spent putting together this detailed feedback. As the product manager for our Instagram inte...
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Lucía Achigar We actually think that this could be a great use case for flow builder and something we've been exploring. We know that being able to customize your out-of-office message/auto-respond...
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Anh Le This sounds like a perfect bot use case. You can have the bot triage the inquiry and if they require the assistance of an agent the bot can hand off the conversation. Only once the conversat...
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Hey Kevin and Aya, We definitely hear you both and we agree that we would love to see all social channels supported in the Support mobile app when Agent Workspace is enabled. I have passed your fee...
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Ronen Miral I just wanted to double check on support for Reels and I confirm that this is not yet available with the Instagram API that we use to power this messaging experience. However we have no...
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Hi @...,Thank you for your message, it seems that the Facebook integration you are using is the integration that you set up before moving over to Agent Workspace which is why you're experiencing 2 ...
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Hey Duncan Babbage,Our team was informed of your comment and upon investigating we believe you should try updating your team member image from within Zendesk Support. As far as we can tell this has...
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Official comment Meta has just confirmed that they've released a fix for this issue. If you continue to experience this behaviour, please open a ticket so we can investigate.