Stephen Fusco
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Total activity82
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Last activity
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Member since
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Followed by2 users
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Activity overview
Latest activity by Stephen Fusco-
Stephen Fusco created an article,
How do I send an email?
Question How do you send emails in Zendesk? Answer You compose emails in tickets and business rules send those emails to your customers. Incoming emails from your customers are automatically conver...
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Stephen Fusco created an article,
Is it possible to add more than one requester to a ticket?
Question Can I add multiple requesters to the same ticket? Answer No, you can only have one requester for each ticket. Add CCs and followers instead. For more information, see the article: Using ...
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Stephen Fusco created an article,
Can I add emails with the same title of an existing ticket as a comment instead of creating a new ticket?
Question Is it possible to have an email with the same subject line as an existing ticket threaded as a comment instead of generating a new ticket? Answer No, it is not possible to configure this ...
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Stephen Fusco created an article,
When should I use tags and when should I use custom fields in Sell?
Question When is it better to use custom fields instead of tags when organizing my Sell account? Answer Custom fields are ideal for storing and standardizing information in your leads, contacts, an...
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Stephen Fusco created an article,
Can I create a drop down menu for creating new tasks in Sell?
Question I do the same tasks regularly in Sell, is there a way to create a drop-down menu for tasks rather than creating them manually each time? Answer No, there is no ability to create drop-down...
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Stephen Fusco created an article,
Can I create a report on deals by company?
Question How can I create a report on the number of deals for each company in my Sell account? Answer There is no native report on deals by company in Sell. For more information on what reporting ...
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Stephen Fusco created an article,
Does adding a new user in Sell automatically add them to Zendesk Support?
Question When I create a new contact or lead, does it create an end user profile in Zendesk Support? Answer No, Sell and Support maintain separate databases. New users in Sell will need to be manua...
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Stephen Fusco created an article,
Can I stop emails from appearing on all of my contact's deal cards?
Question If I have a contact on multiple deals, is there a way to stop emails from appearing on all of their deal cards? Answer No, emails are automatically added to any deal card that the contact ...
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Stephen Fusco created an article,
Can I use my personal number with Sell Voice?
Question Can I call customers from my personal number using Sell Voice? Answer You can port an existing number to Sell Voice. Porting a number will transfer it from your current carrier to our pro...
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Stephen Fusco created an article,
Is it possible to choose a department when submitting an offline message?
Question Can you choose a department when submitting an offline message? Answer If at least one of your departments is online for Chat, then you can choose a department for routing the offline mess...