Stephen Fusco
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Total activity88
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Last activity
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Activity overview
Latest activity by Stephen Fusco-
Stephen Fusco created an article,
Where can I see which products my administrators have access to?
Question Where can I see which products my administrators have access to? Answer The team members in Admin Center provides you with a number of tools to view and manage your agents. The team list...
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Stephen Fusco created an article,
Why are some of my agents restricted?
Question One of my agents has a restricted label next to their name. What does this mean and how can I remove it? Answer A restricted agent does not have access to all of the tickets within a Zen...
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Stephen Fusco created an article,
How do I send an email?
Question How do you send emails in Zendesk? Answer You compose emails in tickets and business rules send those emails to your customers. Incoming emails from your customers are automatically conver...
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Stephen Fusco created an article,
Is it possible to add more than one requester to a ticket?
Question Can I add multiple requesters to the same ticket? Answer No, you can only have one requester for each ticket. Add CCs and followers instead. For more information, see the article: Using ...
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Stephen Fusco created an article,
Can I add emails with the same title of an existing ticket as a comment instead of creating a new ticket?
Question Is it possible to have an email with the same subject line as an existing ticket threaded as a comment instead of generating a new ticket? Answer No, it is not possible to configure this ...
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Stephen Fusco created an article,
When should I use tags and when should I use custom fields in Sell?
Question When is it better to use custom fields instead of tags when organizing my Sell account? Answer Custom fields are ideal for storing and standardizing information in your leads, contacts, an...
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Stephen Fusco created an article,
Can I create a drop down menu for creating new tasks in Sell?
Question I do the same tasks regularly in Sell, is there a way to create a drop-down menu for tasks rather than creating them manually each time? Answer No, there is no ability to create drop-down...
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Stephen Fusco created an article,
Can I create a report on deals by company?
Question How can I create a report on the number of deals for each company in my Sell account? Answer There is no native report on deals by company in Sell. For more information on what reporting ...
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Stephen Fusco created an article,
Does adding a new user in Sell automatically add them to Zendesk Support?
Question When I create a new contact or lead, does it create an end user profile in Zendesk Support? Answer No, Sell and Support maintain separate databases. New users in Sell will need to be manua...
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Stephen Fusco created an article,
Can I stop emails from appearing on all of my contact's deal cards?
Question If I have a contact on multiple deals, is there a way to stop emails from appearing on all of their deal cards? Answer No, emails are automatically added to any deal card that the contact ...