Stephen Fusco
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Total activity72
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Last activity
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Activity overview
Latest activity by Stephen Fusco-
Stephen Fusco created an article,
Can I create a report on deals by company?
Question How can I create a report on the number of deals for each company in my Sell account? Answer There is no native report on deals by company in Sell. For more information on what reporting ...
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Stephen Fusco created an article,
Does adding a new user in Sell automatically add them to Zendesk Support?
Question When I create a new contact or lead, does it create an end user profile in Zendesk Support? Answer No, Sell and Support maintain separate databases. New users in Sell will need to be manua...
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Stephen Fusco created an article,
Can I stop emails from appearing on all of my contact's deal cards?
Question If I have a contact on multiple deals, is there a way to stop emails from appearing on all of their deal cards? Answer No, emails are automatically added to any deal card that the contact ...
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Stephen Fusco created an article,
Can I use my personal number with Sell Voice?
Question Can I call customers from my personal number using Sell Voice? Answer You can port an existing number to Sell Voice. Porting a number will transfer it from your current carrier to our pro...
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Stephen Fusco created an article,
Is it possible to choose a department when submitting an offline message?
Question Can you choose a department when submitting an offline message in Zendesk Chat? Answer If at least one of your departments is online for Chat, then you can choose a department for routin...
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Stephen Fusco created an article,
Payment Issues: 430306 - Expired Card
Issue symptoms My payment was declined due to the error below: Transaction declined.430306, 100 - Card expired, REJECTED Resolution steps The error code 430306 - Expired Card indicates that your c...
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Stephen Fusco created an article,
How do I let my customers choose who to chat with?
Question Can I give my end users the option to choose which of my teams they are routed to? Answer You can use the pre-chat form to give your end users the option of selecting a department. This w...
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Stephen Fusco created an article,
Payment Issues: 430360 - Low Funds
Issue symptoms My payment was declined due to the error below: 430360, 100 -- Not authorised, REJECTED Resolution steps The error code 430360 indicates that there are not sufficient funds in your ...
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Stephen Fusco created an article,
I am trying to sign in on the mobile app and it is asking for my domain
Issue symptoms I tried to log in on the mobile app, but it asks me for my sign-in, and I don't know where to find it. "yourdomain.zendesk.com" Resolution steps The app is asking for your Zendesk ...
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Stephen Fusco created an article,
Explore error: No data available. Check your filters and calculations
Issue symptoms When I try to create an Explore query I get the following error: No data available. Check your filters and calculations. Resolution steps This error message indicates that Explore c...