Stephen Fusco
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Total activity97
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Last activity
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Member since
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Activity overview
Latest activity by Stephen Fusco-
Stephen Fusco created an article,
Can I have an Answer Bot only widget?
Question I only want my customers to interact with Answer Bot. Can I use Zendesk Chat without needing to have my agents respond? Answer Yes, you can configure the Web Widget (Classic) to be self-s...
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Stephen Fusco created an article,
Why are my customers being served articles instead of a chat?
Question When users want to access our chat they run into a "Help" panel and receive articles from our help center instead of having the option to chat with our support team. How can I disable th...
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Stephen Fusco created an article,
The chat option or "Get in touch" button is not appearing on my widget
Issue symptoms The option to start a chat is unavailable on my website's Web Widget (Classic). I only see the answer bot and article search. Resolution steps There are a couple of reasons that the ...
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Stephen Fusco created an article,
Can I turn off chat when there is no staff here?
Question How can I stop my customers from starting chats when I don't have any agents working? Answer You can prevent your customers from initiating chats when you do not have staff available to h...
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Stephen Fusco created an article,
Where can I see which products my administrators have access to?
Question Where can I see which products my administrators have access to? Answer The team members in Admin Center provides you with a number of tools to view and manage your agents. The team list...
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Stephen Fusco created an article,
Why are some of my agents restricted?
Question One of my agents has a restricted label next to their name. What does this mean and how can I remove it? Answer A restricted agent does not have access to all of the tickets within a Zen...
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Stephen Fusco created an article,
How do I send an email?
Question How do you send emails in Zendesk? Answer You compose emails in tickets and business rules send those emails to your customers. Incoming emails from your customers are automatically conver...
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Stephen Fusco created an article,
Is it possible to add more than one requester to a ticket?
Question Can I add multiple requesters to the same ticket? Answer No, you can only have one requester for each ticket. Add CCs and followers instead. For more information, see the article: Using ...
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Stephen Fusco created an article,
Can I add emails with the same title of an existing ticket as a comment instead of creating a new ticket?
Question Is it possible to have an email with the same subject line as an existing ticket threaded as a comment instead of generating a new ticket? Answer No, it is not possible to configure this ...
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Stephen Fusco created an article,
When should I use tags and when should I use custom fields in Sell?
Question When is it better to use custom fields instead of tags when organizing my Sell account? Answer Custom fields are ideal for storing and standardizing information in your leads, contacts, an...