Stephen O'Leary
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Total activity23
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Last activity
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Activity overview
Latest activity by Stephen O'Leary-
Stephen O'Leary created an article,
Service Incident - November 16th, 2020 - Server errors in Side Conversations
SUMMARY On November 16, 2020 from 10:04 UTC to 15:30 UTC, some Zendesk Support customers on Pod 17 may have experienced server errors when using Side Conversations. TIMELINE 10:26 UTC | 02:26 PT We...
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Stephen O'Leary created an article,
Service Incident - October 8th, 2020 - Gmail Connector Delay
SUMMARY On October 8, 2020 from 13:03 UTC to 14:05 UTC, Support customers leveraging the Gmail Connector experienced delays in email converting to Support Tickets. Timeline 14:22 UTC | 07:22 PT W...
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Stephen O'Leary created an article,
Service Incident - October 9th, 2020 - Explore sync delays
SUMMARY 14:40 UTC | 07:40 PT We are happy to report that the issue with data syncing in Explore that was impacting our US customers is now resolved. Thank you for your patience and apologies for t...
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Stephen O'Leary created an article,
Service Incident - November 19th, 2020 - Chat - Attachment deletion errors
SUMMARY From November 16, 2020 09:30 UTC until November 19, 2020 09:25 UTC, Zendesk Chat customers experienced errors when attempting to delete attachments via the history and conversation screens....
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Stephen O'Leary created an article,
Service Incident - November 17th, 2020 - Support Ticket Fields displayed incorrectly
SUMMARY On November 17, 2020 from 08:16 UTC to 10:24 UTC, Zendesk Support customers on all Pods experienced unordered ticket fields on their ticket forms. TIMELINE 09:53 UTC | 01:53 PT We are awar...
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Stephen O'Leary created an article,
Service Incident - February 8th, 2021 - Pod 18 Outage
SUMMARY On February 8, 2021 from 9:10 UTC to 12:41 UTC, customers experienced errors accessing Support, Explore, Talk & Guide in Pod 18. Additionally, some Agent Workspace customers reported they ...
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Stephen O'Leary created an article,
Service Incident - February 11th, 2021 - Talk EU and UK Inbound call issue
SUMMARY 11:25 UTC | 03:25 PT The incident retrospective for the issue with inbound calls to numbers in Norway, UK, France, Slovenia and Hungary will be available at the below link. 10:49 UTC | 02:...
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Stephen O'Leary created an article,
Service Incident - January 27th, 2021 - Pod 25 Outbound email delays
SUMMARY During this incident, customers on Pod 25 experienced delays on outbound emails between 11:09 UTC and 13:15 UTC. 13:31 UTC | 05:31 PT We experienced an issue with delays on outbound emails...
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Stephen O'Leary created an article,
Service Incident - February 8th, 2021 - Pod 19 & 23 Outage
SUMMARY On February 8th, 2021, during two time periods, 12:56 UTC to 13:15 UTC and 14:38 UTC to 15:52 UTC, we experienced site-wide disruptions across multiple Zendesk services (Support, Guide, a...
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Stephen O'Leary created an article,
Service Incident - February 10th, 2021 - Composer Issue
SUMMARY On February 10th, 2021 from 8:47 UTC to 16:40 UTC, some Sunshine Conversations customers using Agent Workspace were unable to reply to messages, receiving the error message “You can’t repl...