Avatar

Sylviana Ho

  • Total activity
    6
  • Last activity
  • Member since
  • Following
    0 users
  • Followed by
    0 users
  • Votes
    0
  • Subscriptions
    5

Activity overview

Latest activity by Sylviana Ho
  • Avatar

    Sylviana Ho created an article,

    Fine Tuning: Agent Productivity

    This Fine Tuning session is all about agent productivity, and includes the following topics: Introduction Business rules, macros, and keyboard shortcuts Pre-qualifying customer issues and question...