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Tara McCann

Joined Jul 26, 2022

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Last activity Jan 03, 2024

Community Product Feedback Specialist

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ACTIVITY OVERVIEW

Latest activity by Tara McCann

Tara McCann commented,

Community comment Feedback - Ticketing system (Support)
Thank you, James, for your feedback. And, Aaron, thank you for this insightful suggestion! 
 
James, hopefully, what Aaron shared can help. And we have logged this feedback for our PM team to review in addition to what Aaron has been able to do. 

View comment · Posted Jan 03, 2024 · Tara McCann

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Tara McCann commented,

Community comment Feedback - Zendesk AI and automation
Hi Michael, 
 
We appreciate you taking the time to give this feedback. 
 
This has been logged for our PM team to review. For others who may be interested in this feature request, please add your support by upvoting this post and/or adding your use case to the comments below. Thank you again!

View comment · Posted Jan 03, 2024 · Tara McCann

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Tara McCann commented,

Community comment Feedback - Zendesk AI and automation
Hi Alan, 
 
We appreciate you posting your feedback here. 
 
This has been logged for our PM team to review. For others who may be interested in this feature request, please add your support by upvoting this post and/or adding your use case to the comments below. Thank you again!

View comment · Posted Jan 03, 2024 · Tara McCann

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Tara McCann commented,

Community comment Feedback - Ticketing system (Support)
Hey Michael, 
 
Thank you for taking the time to provide us with your feedback. 
 
This has been logged for our PM team to review. For others who may be interested in this feature request, please add your support by upvoting this post and/or adding your use case to the comments below. Thank you again!

View comment · Posted Jan 03, 2024 · Tara McCann

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Tara McCann commented,

Community comment Feedback - Ticketing system (Support)

Hello Ross, 

 

Thank you for taking the time to provide us with your feedback.

 

Can I point you in the direction of our product feedback template? This template has been designed by community members and PM's to help users provide the most accurate details for their feature request so that we can better understand your use case and needs. If you could, we would appreciate you taking the time to update your post and utilize the template [add specifics for areas you would like to see more information].

 

For others who may be interested in this feature request, please add your support by upvoting this post and/or adding your use case to the comments below. Thank you again!

View comment · Posted Jan 03, 2024 · Tara McCann

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Tara McCann commented,

Community comment Feedback - Ticketing system (Support)
Hello Abbey, 
 
Thank you for taking the time to provide us with your feedback. This has been logged for our PM team to review. For others who may be interested in this feature request, please add your support by upvoting this post and/or adding your use case to the comments below. Thank you again!

View comment · Posted Jan 03, 2024 · Tara McCann

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Tara McCann commented,

Community comment Feedback - Ticketing system (Support)
Hello Sean,
 
Thank you for taking the time to provide us with your feedback. This has been logged for our PM team to review. 
 
For others who may be interested in this feature request, please add your support by upvoting this post and/or adding your use case to the comments below. Thank you again!

View comment · Posted Jan 03, 2024 · Tara McCann

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Tara McCann commented,

Community comment Feedback - Ticketing system (Support)
Hey Bobby and Tom, 
 
Thank you for taking the time to provide us with your feedback. This has been logged for our PM team to review. 
 
For others who may be interested in this feature request, please add your support by upvoting this post and/or adding your use case to the comments below. Thank you again!

View comment · Posted Jan 03, 2024 · Tara McCann

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Tara McCann commented,

Community comment Feedback - Ticketing system (Support)
Hello Krsitine and all, 
 
Thank you for taking the time to provide us with your feedback. The best way to see interactions related to a specific ticket is to review the events panel in the Agent Workspace. 
 
Can you help us understand a bit more about what you're looking for in the ticket? As an agent, what would you like to see and what would this achieve for you? Is there something different you're looking for than what can be found in the events panel and what would having it in the ticket give you that you don't have today?

View comment · Posted Jan 03, 2024 · Tara McCann

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Tara McCann commented,

Community comment Feedback - Help Center (Guide)
Hey John, 
 
Glad you're happy with us rolling out a new layout, and thank you for taking the time to provide us with your feedback. This has been logged for our PM team to review. 
 
For others who may be interested in this feature request, please add your support by upvoting this post and/or adding your use case to the comments below. Thank you again!

View comment · Posted Jan 03, 2024 · Tara McCann

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