Taylor Bowser
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Total activity113
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Last activity
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Activity overview
Latest activity by Taylor Bowser-
Taylor Bowser commented,
Hola Diego Solarte, ¡Gracias por comunicarte con la Comunidad! Lamentamos saber que te encuentras con este problema al intentar integrar WhatsApp. He creado un ticket en tu nombre para que podamos...
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Taylor Bowser commented,
Hi Fernando Nery Filho, Thanks for reaching out! I recommend creating a post in our Product Feedback Community where our Product Managers monitor requests for future developments. In addition, othe...
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Taylor Bowser commented,
Hi Bikash Mohapatra, Thanks for reaching out! You can find that information here: Working with WhatsApp tickets - Bypassing the 24 hour rule. Hope this helps!
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Taylor Bowser commented,
Hola Cecilia Carrera Morales, Consulte este artículo para obtener más información sobre CSAT en la mensajería: Acerca de CSAT (índices de satisfacción del cliente) en la mensajería. Atentamente,
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Taylor Bowser commented,
Hola Juan Carlos Cabezas 👋 Solo el agente actualmente asignado al ticket de mensajería puede responder mediante un comentario público. Este es el comportamiento esperado. Sandra Pérez He creado un...
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Taylor Bowser created an article,
Explore Recipe: Compare last month's tickets to the 12 month average
In this Explore recipe you'll learn to create a report that shows last month's ticket count compared to a 12 month average. What you'll need Skill level: Intermediate Time Required: 5-10 minut...
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Taylor Bowser created an article,
How do I analyze and improve my IVR tree with reporting?
Question I would like to analyze my IVR tree to learn how many times different branches were used and identify branches that have become obsolete and can be deleted. Answer In Explore, you can repo...
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Taylor Bowser created an article,
Can I report on agents in a group that is different than the agents' Support group?
Question Is it possible to report on agents in a different group than the Support group they are in? For example, I currently have our agents grouped by function, is it possible to group the report...
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Taylor Bowser created an article,
Will the default dashboard data reflect my account's business hours?
Question If there are business hours set up in Support, will the Efficiency tab of the default dashboard reflect those business hours? Or, do I have to adjust the date of the dashboard to reflect t...
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Taylor Bowser created an article,
Can I change the color of a single value in a report?
Question When I use an attribute in a column chart, for example, Ticket brand, every brand has the same color. Can I change the color of a single value in a report? Answer To change the color of t...