Taylor Bowser

Zendesk Customer Care

Total activity

139
Last activity

March 07, 2023 15:15
Member since

April 14, 2021 00:41
Following

0 users
Followed by

2 users
Votes

1
Subscriptions

86

Activity overview

Latest activity by Taylor Bowser

Taylor Bowser created an article, July 25, 2022 20:25
Error: "GraphQL server responded with error 3441003: please retry in some time or reach support to get the issue fixed"
Issue symptoms I'm trying to integrate WhatsApp and I'm getting the error: GraphQL server responded with error 3441003: please retry in some time or reach support to get the issue fixed. Note: Th...
- Taylor Bowser
- Edited December 14, 2022 09:02
- 2 followers
- 0 comments
- 0 votes
Taylor Bowser created an article, July 12, 2022 21:18
Why do I only see one checkmark for outbound WhatsApp messages?
Question My outbound WhatsApp messages only show one checkmark indicating the message was successfully sent. Why does the delivery status not get updated to two checkmarks indicating that the messa...
- Taylor Bowser
- Edited December 14, 2022 09:02
- 1 follower
- 0 comments
- 0 votes
Taylor Bowser created an article, July 07, 2022 14:43
Why does a system update route my social messaging tickets?
Question When I look at the ticket events, I see that the ticket in question was routed to a different group by a system update. Why does this happen to my social messaging tickets? Answer This is ...
- Taylor Bowser
- Edited November 18, 2022 00:44
- 1 follower
- 0 comments
- 0 votes
Taylor Bowser commented, May 26, 2022 19:41
Hola Diego Solarte, ¡Gracias por comunicarte con la Comunidad! Lamentamos saber que te encuentras con este problema al intentar integrar WhatsApp. He creado un ticket en tu nombre para que podamos...
- View comment
- Taylor Bowser
- Created May 26, 2022 19:41
- 0 votes
Taylor Bowser commented, January 12, 2022 15:52
Hi Fernando Souza Nery Filho, Thanks for reaching out! I recommend creating a post in our Product Feedback Community where our Product Managers monitor requests for future developments. In addition...
- View comment
- Taylor Bowser
- Created January 12, 2022 15:52
- -2 votes
Taylor Bowser commented, January 11, 2022 21:46
Hi Bikash Mohapatra, Thanks for reaching out! You can find that information here: Working with WhatsApp tickets - Bypassing the 24 hour rule. Hope this helps!
- View comment
- Taylor Bowser
- Created January 11, 2022 21:46
- 0 votes
Taylor Bowser commented, January 11, 2022 18:23
Hola Cecilia Carrera Morales, Consulte este artículo para obtener más información sobre CSAT en la mensajería: Acerca de CSAT (índices de satisfacción del cliente) en la mensajería. Atentamente,
- View comment
- Taylor Bowser
- Created January 11, 2022 18:23
- 0 votes
Taylor Bowser commented, November 30, 2021 19:47
Hola Fintonic 👋 Solo el agente actualmente asignado al ticket de mensajería puede responder mediante un comentario público. Este es el comportamiento esperado. Sandra Pérez He creado un ticket en ...
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- Taylor Bowser
- Created November 30, 2021 19:47
- 0 votes
Taylor Bowser created an article, October 16, 2021 05:27
Explore Recipe: Compare last month's tickets to the 12 month average
What's my plan? In this Explore recipe you'll learn to create a report that shows last month's ticket count compared to a 12 month average. What you'll need Skill level: Intermediate Time Req...
- Taylor Bowser
- Edited March 17, 2023 20:14
- 5 followers
- 4 comments
- 0 votes
Taylor Bowser created an article, October 16, 2021 05:15
How do I analyze and improve my IVR tree with reporting?
Question I would like to analyze my IVR tree to learn how many times different branches were used and identify branches that have become obsolete and can be deleted. Can I report on the button a cu...
- Taylor Bowser
- Edited December 14, 2022 09:04
- 2 followers
- 1 comment
- 0 votes