Taylor Bowser

Zendesk Customer Care

Total activity

149
Last activity

October 25, 2023 19:18
Member since

April 14, 2021 00:41
Following

0 users
Followed by

3 users
Votes

1
Subscriptions

95

Activity overview

Latest activity by Taylor Bowser

Taylor Bowser commented, August 24, 2023 19:11
Hi Richard Basteed, Thanks for reaching out! The fallback value is set by the business. You can find the descriptions of these key values used for sending WhatsApp Message Templates via shorthand ...
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- Taylor Bowser
- Edited August 24, 2023 19:12
- 0 votes
Taylor Bowser commented, May 08, 2023 21:10
Hi Shameen Rana, Thanks for your comment! After creation, the integration will be linked to the Sunshine Conversations app linked to your Zendesk subdomain. However, for new users this will only b...
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- Taylor Bowser
- Created May 08, 2023 21:10
- 0 votes
Taylor Bowser created an article, July 25, 2022 20:25
Error: "GraphQL server responded with error 3441003: please retry in some time or reach support to get the issue fixed"
Issue symptoms I'm trying to integrate WhatsApp and I'm getting the error: GraphQL server responded with error 3441003: please retry in some time or reach support to get the issue fixed. Note: Th...
- Taylor Bowser
- Edited December 14, 2022 09:02
- 2 followers
- 0 comments
- 0 votes
Taylor Bowser created an article, July 12, 2022 21:18
Why do I only see one checkmark for outbound messages sent with messaging?
Question My outbound messages only show one checkmark indicating the message was successfully sent. Why does the delivery status not get updated to two checkmarks indicating that the message was se...
- Taylor Bowser
- Edited September 04, 2023 14:07
- 1 follower
- 0 comments
- 0 votes
Taylor Bowser created an article, July 07, 2022 14:43
Why does a system update route my social messaging tickets?
Question When I look at the ticket events, I see that the ticket in question was routed to a different group by a system update. Why does this happen to my social messaging tickets? Answer This is ...
- Taylor Bowser
- Edited April 25, 2023 13:45
- 1 follower
- 0 comments
- 0 votes
Taylor Bowser commented, May 26, 2022 19:41
Hola Diego Solarte, ¡Gracias por comunicarte con la Comunidad! Lamentamos saber que te encuentras con este problema al intentar integrar WhatsApp. He creado un ticket en tu nombre para que podamos...
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- Taylor Bowser
- Created May 26, 2022 19:41
- 0 votes
Taylor Bowser commented, January 12, 2022 15:52
Hi Fernando Souza Nery Filho, Thanks for reaching out! I recommend creating a post in our Product Feedback Community where our Product Managers monitor requests for future developments. In addition...
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- Taylor Bowser
- Created January 12, 2022 15:52
- -2 votes
Taylor Bowser commented, January 11, 2022 21:46
Hi Bikash Mohapatra, Thanks for reaching out! You can find that information here: Working with WhatsApp tickets - Bypassing the 24 hour rule. Hope this helps!
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- Taylor Bowser
- Created January 11, 2022 21:46
- 0 votes
Taylor Bowser commented, January 11, 2022 18:23
Hola Cecilia Carrera Morales, Consulte este artículo para obtener más información sobre CSAT en la mensajería: Acerca de CSAT (índices de satisfacción del cliente) en la mensajería. Atentamente,
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- Taylor Bowser
- Created January 11, 2022 18:23
- -1 votes
Taylor Bowser commented, November 30, 2021 19:47
Hola Fintonic 👋 Solo el agente actualmente asignado al ticket de mensajería puede responder mediante un comentario público. Este es el comportamiento esperado. Sandra Pérez He creado un ticket en ...
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- Taylor Bowser
- Created November 30, 2021 19:47
- 0 votes