Taylor Bowser
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Last activity
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Activity overview
Latest activity by Taylor Bowser-
Taylor Bowser created an article,
Error: "GraphQL server responded with error 3441003: please retry in some time or reach support to get the issue fixed"
Issue symptoms I'm trying to integrate WhatsApp and I'm getting the error: GraphQL server responded with error 3441003: please retry in some time or reach support to get the issue fixed. Note: Th...
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Taylor Bowser created an article,
Why do I only see one checkmark for outbound WhatsApp messages?
Question My outbound WhatsApp messages only show one checkmark indicating the message was successfully sent. Why does the delivery status not get updated to two checkmarks indicating that the messa...
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Taylor Bowser created an article,
Why does a system update route my social messaging tickets?
Question When I look at the ticket events, I see that the ticket in question was routed to a different group by a system update. Why does this happen to my social messaging tickets? Answer This is ...
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Taylor Bowser commented,
Hola Diego Solarte, ¡Gracias por comunicarte con la Comunidad! Lamentamos saber que te encuentras con este problema al intentar integrar WhatsApp. He creado un ticket en tu nombre para que podamos...
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Taylor Bowser commented,
Hi Fernando Souza Nery Filho, Thanks for reaching out! I recommend creating a post in our Product Feedback Community where our Product Managers monitor requests for future developments. In addition...
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Taylor Bowser commented,
Hi Bikash Mohapatra, Thanks for reaching out! You can find that information here: Working with WhatsApp tickets - Bypassing the 24 hour rule. Hope this helps!
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Taylor Bowser commented,
Hola Cecilia Carrera Morales, Consulte este artículo para obtener más información sobre CSAT en la mensajería: Acerca de CSAT (índices de satisfacción del cliente) en la mensajería. Atentamente,
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Taylor Bowser commented,
Hola Juan Carlos Cabezas 👋 Solo el agente actualmente asignado al ticket de mensajería puede responder mediante un comentario público. Este es el comportamiento esperado. Sandra Pérez He creado un...
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Taylor Bowser created an article,
Explore Recipe: Compare last month's tickets to the 12 month average
In this Explore recipe you'll learn to create a report that shows last month's ticket count compared to a 12 month average. What you'll need Skill level: Intermediate Time Required: 5-10 min...
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Taylor Bowser created an article,
How do I analyze and improve my IVR tree with reporting?
Question I would like to analyze my IVR tree to learn how many times different branches were used and identify branches that have become obsolete and can be deleted. Can I report on the button a cu...