Taylor Bowser
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Last activity
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Activity overview
Latest activity by Taylor Bowser-
Taylor Bowser created an article,
How do I verify my Zendesk Talk number for WhatsApp?
Question How do I verify my Zendesk Talk number for WhatsApp? Answer When activating a new WhatsApp number, WhatsApp sends you a one time pin for verification using an automation, through voice or ...
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Taylor Bowser commented,
Hi Shenxin Xu, Thanks for your post! I've opened a ticket on your behalf so we can grab additional details to troubleshoot this issue.
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Taylor Bowser commented,
Hi Richard Basteed, Thanks for reaching out! The fallback value is set by the business. You can find the descriptions of these key values used for sending WhatsApp Message Templates via shorthand ...
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Taylor Bowser created an article,
What is the difference between a user in Zendesk and a user in Sunshine Conversations?
Overview Sunshine Conversations powers the messaging experience in Agent Workspace. This means that some Sunshine Conversations features are generally available to customers through the messaging i...
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Taylor Bowser commented,
Hi Shameen Rana, Thanks for your comment! After creation, the integration will be linked to the Sunshine Conversations app linked to your Zendesk subdomain. However, for new users this will only b...
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Taylor Bowser created an article,
Error: "GraphQL server responded with error 3441003: please retry in some time or reach support to get the issue fixed"
Issue symptoms I'm trying to integrate WhatsApp and I'm getting the error: GraphQL server responded with error 3441003: please retry in some time or reach support to get the issue fixed. Note: Th...
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Taylor Bowser created an article,
Why do I only see one checkmark for outbound messages sent with messaging?
Question My outbound messages only show one checkmark indicating the message was successfully sent. Why does the delivery status not get updated to two checkmarks indicating that the message was se...
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Taylor Bowser created an article,
Why does a system update route my social messaging tickets?
Question When I look at the ticket events, I see that the ticket in question was routed to a different group by a system update. Why does this happen to my social messaging tickets? Answer This is ...
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Taylor Bowser commented,
Hola Diego Solarte, ¡Gracias por comunicarte con la Comunidad! Lamentamos saber que te encuentras con este problema al intentar integrar WhatsApp. He creado un ticket en tu nombre para que podamos...
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Taylor Bowser created an article,
How long do I have to connect a WhatsApp number under a new display name?
Question How long do I have to connect a WhatsApp number under a new display name? Answer Once a new display name has been approved by WhatsApp, you have 14 days to reconnect the number under the n...