Taylor Bowser
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Recent activity by Taylor Bowser-
Hi Jessica, Thanks for reaching out! Can you try adding a filter for Changes - Field Name = "ACD Anzahl Outboundcalls" to see if the error persists? Although this may seem redundant since it's men...
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Hi John, This is expected behavior when hiding columns via chart configuration>>columns. Instead, you'll want to hide the preferred column by going to result manipulation>>hide part of your result...
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Hi Ben, If you're using the metric COUNT(Public Comments) sliced by ticket ID, you could go to result manipulation>>metric filter and exclude any 0 values for this metric as this article covers. I...
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Hi Bobby, Thanks for reaching out! I've addressed each of your questions below: Can you let me know if we should be using count or d count? COUNT returns the number of values while D_COUNT will ...
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Hi Nathaniel, Unfortunately, it is not possible to filter any queries using the Support: Backlog dataset by custom fields or ticket tags. Our Product Managers are aware of the need for this functi...
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Hi pstrauss, You can duplicate the default COUNT(Tickets) metric and add it to your report. Then you can go to result manipulation>>result path calculation and select Pattern = % of total on rows ...
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Hi Sarah, My apologies! You could still apply the same logic here as I mentioned in my previous response. You would want to duplicate your first metric and then add both to the query. Lastly, you'...
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Official comment Hi Louis! Unfortunately, this functionality is not yet available in Explore as there is no way to track when custom metrics or attributes were last updated/created. I recommend posting this in our ...
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Hi Juan, Thanks for reaching out! Scheduled dashboard deliveries will reflect the default bookmark upon delivery. In order to make a bookmark the default filtered state you will need to pin it upo...
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Hi Brian! Unfortunately, this type of variable filter isn't available at this time but it is on the roadmap! We don't have an exact ETA but this feature is in scope for the new dashboard building e...