Taylor Bowser
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Recent activity by Taylor Bowser-
Hi @..., Thanks for reaching out! First, I want to mention that it is not recommended to have two ticket fields with the same name (even if one of those fields have been deactivated or deleted). I...
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Hi @..., Chat wait time is defined as the following: The time the end user waited for the first reply from an agent. If no agent replies, then this returns the total time the end user waited bef...
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Hi @..., Could you use a time filter at the dashboard level to filter to the last 7 days instead of filtering at the query level? When adding a time filter to a dashboard you can choose to show th...
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Official comment Hi @..., Thanks for reaching out! Unfortunately, bookmarks are not designed to work this way currently. I've addressed each of the scenarios below and how the values would need to be select instea...
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Hi @..., Thanks for reaching out! To confirm, it sounds like you are looking for a sum of solved tickets that are assigned to a specific group, even if they were marked as solved by someone outsid...
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Hi Sarah, This recipe will only work if you're using the Time Tracking App as the formulas pull data from the custom fields that are populated by the app. The Zendesk Time Tracking app must be i...
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Hi @..., Unfortunately, role_id is not a reportable value for the changes - field name attribute at this time. I recommend posting in our Explore Product Feedback Community! Best,
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Hi Joe, Thanks for reaching out! Can you check to see if the second column is hidden by going to chart configuration>>columns? Let us know what you find!
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Hi @..., Thanks for reaching out! Sorry to hear you're running into issues when adding this query to a dashboard. I'm going to pull your request into a ticket so we can get a bit more information ...
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Hi @..., Unfortunately, there isn't anything on the roadmap for pulling key words out of the ticket subject or body at this time. I recommend posting in our Explore Product Feedback Community so t...