Taylor Bowser
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Recent activity by Taylor Bowser-
Hi @..., Thanks for reaching out! Selecting Last Week within the time filter should default to Monday - Sunday but as you can see the dates shown reflect Sunday - Saturday. We've raised this issue...
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Hi Jessica, Thanks for reaching out! Can you try adding a filter for Changes - Field Name = "ACD Anzahl Outboundcalls" to see if the error persists? Although this may seem redundant since it's men...
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Hi John, This is expected behavior when hiding columns via chart configuration>>columns. Instead, you'll want to hide the preferred column by going to result manipulation>>hide part of your result...
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Hi Ben, If you're using the metric COUNT(Public Comments) sliced by ticket ID, you could go to result manipulation>>metric filter and exclude any 0 values for this metric as this article covers. I...
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Hi Bobby, Thanks for reaching out! I've addressed each of your questions below: Can you let me know if we should be using count or d count? COUNT returns the number of values while D_COUNT will ...
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Hi Nathaniel, Unfortunately, it is not possible to filter any queries using the Support: Backlog dataset by custom fields or ticket tags. Our Product Managers are aware of the need for this functi...
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Hi pstrauss, You can duplicate the default COUNT(Tickets) metric and add it to your report. Then you can go to result manipulation>>result path calculation and select Pattern = % of total on rows ...
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Hi Sarah, My apologies! You could still apply the same logic here as I mentioned in my previous response. You would want to duplicate your first metric and then add both to the query. Lastly, you'...
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Official comment Hi Louis! Unfortunately, this functionality is not yet available in Explore as there is no way to track when custom metrics or attributes were last updated/created. I recommend posting this in our ...
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Hi Juan, Thanks for reaching out! Scheduled dashboard deliveries will reflect the default bookmark upon delivery. In order to make a bookmark the default filtered state you will need to pin it upo...