Taylor Bowser
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Recent activity by Taylor Bowser-
Hi Brian! Unfortunately, this type of variable filter isn't available at this time but it is on the roadmap! We don't have an exact ETA but this feature is in scope for the new dashboard building e...
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Hi Malik, Thanks for reaching out! This is a known issue when reporting with Year and Week of Year over the start of a new year. This is because January 1st and January 2nd fall under Week 53 of 2...
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Hi Jeff, Unfortunately, the contents of ticket comments is not pulled into Explore so you would not be able to filter by a specific string. Warm regards,
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Hi Sarah, Absolutely! You can duplicate the metric and add both metrics to your query. Then you can go to chart configuration>>display format and change the dropdown of one of these metrics to sho...
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Official comment Hi Thibault, Thanks for reaching out! It sounds like you would only need to create a date range calculated metric and choose the AVG aggregator to find this data. Your second metric isn't need...
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Official comment Hi Galina, Thanks for reaching out! I gave this a try in my test account and came up with this: First, you'll want to create a standard calculated metric to find the monthly average for all time. ...
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Hi Pam, There is actually a default metric within the Support: Tickets dataset that calculates the daily average of tickets created: This will return a single value reflecting the average acro...
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Hi Pete, Thanks for reaching out! You can report on organization data without adding any ticket metrics to your report. Here is a quick example using the Support: Tickets dataset along with two cu...
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Hi Ninja Raj, Thanks for reaching out! It looks like the attributes are not being recognized in the formula editor. These attributes are only available in the Support: Ticket Updates dataset. Ca...
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Official comment Hi Victoria! Luckily, we just rolled out an update that means the Engagement First Response Time and Engagement Duration will track timing that begins when agent engagement starts. Prior to that da...