Taylor Bowser
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Votes on activity by Taylor Bowser-
Hi Ben, If you're using the metric COUNT(Public Comments) sliced by ticket ID, you could go to result manipulation>>metric filter and exclude any 0 values for this metric as this article covers. I...
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Hi @..., Unfortunately, there isn't anything on the roadmap for pulling key words out of the ticket subject or body at this time. I recommend posting in our Explore Product Feedback Community so t...
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Hi Sarah, Absolutely! You can duplicate the metric and add both metrics to your query. Then you can go to chart configuration>>display format and change the dropdown of one of these metrics to sho...
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Hi @..., Thanks for reaching out! Sorry to hear you're running into issues when adding this query to a dashboard. I'm going to pull your request into a ticket so we can get a bit more information ...
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Hi @... Thanks for reaching out! If you have Messaging enabled, the pre-chat form is not available for use as mentioned here. If you are using Zendesk messaging, the pre-chat form isn't currentl...
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Hi Bobby, Thanks for reaching out! I've addressed each of your questions below: Can you let me know if we should be using count or d count? COUNT returns the number of values while D_COUNT will ...
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Hi Juan, Thanks for reaching out! Scheduled dashboard deliveries will reflect the default bookmark upon delivery. In order to make a bookmark the default filtered state you will need to pin it upo...
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Hi Sarah, This recipe will only work if you're using the Time Tracking App as the formulas pull data from the custom fields that are populated by the app. The Zendesk Time Tracking app must be i...
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Hi @..., I'm going to open a ticket on your behalf so we can take a closer look at the report you've set up. Best,
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Hi Fernando Souza Nery Filho, Thanks for reaching out! I recommend creating a post in our Product Feedback Community where our Product Managers monitor requests for future developments. In addition...