Taylor Bowser
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Recent activity by Taylor Bowser-
Why do I only see one checkmark for outbound messages sent with messaging?
Question My outbound messages only show one checkmark indicating the message was successfully sent. Why does the delivery status not get updated to two checkmarks indicating that the message was se...
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Can I report on agents in a group that is different than the agents' Support group?
Question Is it possible to report on agents in a different group than the Support group they are in? For example, I currently have our agents grouped by function, is it possible to group the report...
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Explore Recipe: Compare last month's tickets to the 12 month average
What's my plan? In this Explore recipe you'll learn to create a report that shows last month's ticket count compared to a 12 month average. What you'll need Skill level: Intermediate Time Re...
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Why does a system update route my social messaging tickets?
Question When I look at the ticket events, I see that the ticket in question was routed to a different group by a system update. Why does this happen to my social messaging tickets? Answer This is ...
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What are the best practices for separating dashboards between teams?
Question Our company has multiple teams that each need their own dashboard. I do not want them to see each other's dashboards. How do I accomplish this? Answer To accomplish this workflow All use...
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What is a non-answered call?
Question What does the metric non-answered calls actually mean? Can you please share some examples? Answer The article on Zendesk Talk Metrics describes non-answered calls as the calls during which...
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Will the default dashboard data reflect my account's business hours?
Question If there are business hours set up in Support, will the Efficiency tab of the default dashboard reflect those business hours? Or, do I have to adjust the date of the dashboard to reflect t...
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How do I analyze and improve my IVR tree with reporting?
Question I would like to analyze my IVR tree to learn how many times different branches were used and identify branches that have become obsolete and can be deleted. Can I report on the button a cu...
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Can I change the color of a single value in a report?
Question When I use an attribute in a column chart, for example, Ticket brand, every brand has the same color. Can I change the color of a single value in a report? Answer To change the color of t...
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Error: "GraphQL server responded with error 3441003: please retry in some time or reach support to get the issue fixed"
Issue symptoms I'm trying to integrate WhatsApp and I'm getting the error: GraphQL server responded with error 3441003: please retry in some time or reach support to get the issue fixed. Note: Th...