Taylor Bowser

Zendesk Customer Care

Total activity

98
Last activity

January 19, 2022 19:15
Member since

April 14, 2021 00:41
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1
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Recent activity by Taylor Bowser

Hi Fernando Souza Nery Filho, Thanks for reaching out! I recommend creating a post in our Product Feedback Community where our Product Managers monitor requests for future developments. In addition...
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- Taylor Bowser
- Created January 12, 2022 15:52
- 0 votes
Hi Bikash Mohapatra, Thanks for reaching out! You can find that information here: Working with WhatsApp tickets - Bypassing the 24 hour rule. Hope this helps!
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- Taylor Bowser
- Created January 11, 2022 21:46
- 0 votes
Hola Cecilia Carrera Morales, Consulte este artículo para obtener más información sobre CSAT en la mensajería: Acerca de CSAT (índices de satisfacción del cliente) en la mensajería. Atentamente,
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- Taylor Bowser
- Created January 11, 2022 18:23
- 0 votes
Hola Juan Carlos Cabezas 👋 Solo el agente actualmente asignado al ticket de mensajería puede responder mediante un comentario público. Este es el comportamiento esperado. Sandra Pérez He creado un...
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- Taylor Bowser
- Created November 30, 2021 19:47
- 0 votes
Hi @... Thanks for reaching out! If you have Messaging enabled, the pre-chat form is not available for use as mentioned here. If you are using Zendesk messaging, the pre-chat form isn't currentl...
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- Taylor Bowser
- Created October 07, 2021 18:16
- 0 votes
Hi Ronen and Esteban👋 Thanks for reaching out in the Community! Story replies should create tickets within Zendesk via the Instagram Direct channel. I've opened a ticket for each of you so our tea...
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- Taylor Bowser
- Created September 15, 2021 21:24
- 0 votes
Hi @..., Can you double check that you're using the Support: Ticket Updates dataset when building this custom metric? Best,
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- Taylor Bowser
- Created February 19, 2021 16:41
- 0 votes
Hi @..., This one is doable! You'll want to adjust the formula to match the following. IF ([Changes - Field name] = "brand_id" AND[Changes - Previous value] = "301432" AND[Changes - New value] = ...
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- Taylor Bowser
- Created February 17, 2021 16:18
- 0 votes
Hi @..., I'm going to open a ticket on your behalf so we can take a closer look at the report you've set up. Best,
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- Taylor Bowser
- Created February 16, 2021 21:02
- 0 votes
Hi @..., Thanks for reaching out! First, I want to mention that it is not recommended to have two ticket fields with the same name (even if one of those fields have been deactivated or deleted). I...
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- Taylor Bowser
- Created February 12, 2021 23:29
- 1 vote