Taylor Bowser

Zendesk Customer Care

Total activity

113
Last activity

May 26, 2022 19:41
Member since

April 14, 2021 00:41
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1
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Comments

Recent activity by Taylor Bowser

Hola Diego Solarte, ¡Gracias por comunicarte con la Comunidad! Lamentamos saber que te encuentras con este problema al intentar integrar WhatsApp. He creado un ticket en tu nombre para que podamos...
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- Taylor Bowser
- Created May 26, 2022 19:41
- 0 votes
Hi Fernando Souza Nery Filho, Thanks for reaching out! I recommend creating a post in our Product Feedback Community where our Product Managers monitor requests for future developments. In addition...
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- Taylor Bowser
- Created January 12, 2022 15:52
- -2 votes
Hi Bikash Mohapatra, Thanks for reaching out! You can find that information here: Working with WhatsApp tickets - Bypassing the 24 hour rule. Hope this helps!
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- Taylor Bowser
- Created January 11, 2022 21:46
- 0 votes
Hola Cecilia Carrera Morales, Consulte este artículo para obtener más información sobre CSAT en la mensajería: Acerca de CSAT (índices de satisfacción del cliente) en la mensajería. Atentamente,
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- Taylor Bowser
- Created January 11, 2022 18:23
- 0 votes
Hola Juan Carlos Cabezas 👋 Solo el agente actualmente asignado al ticket de mensajería puede responder mediante un comentario público. Este es el comportamiento esperado. Sandra Pérez He creado un...
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- Taylor Bowser
- Created November 30, 2021 19:47
- 0 votes
Hi @... Thanks for reaching out! If you have Messaging enabled, the pre-chat form is not available for use as mentioned here. If you are using Zendesk messaging, the pre-chat form isn't currentl...
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- Taylor Bowser
- Created October 07, 2021 18:16
- 0 votes
Hi Ronen and Esteban👋 Thanks for reaching out in the Community! Story replies should create tickets within Zendesk via the Instagram Direct channel. I've opened a ticket for each of you so our tea...
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- Taylor Bowser
- Created September 15, 2021 21:24
- 0 votes
Hi @..., Can you double check that you're using the Support: Ticket Updates dataset when building this custom metric? Best,
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- Taylor Bowser
- Created February 19, 2021 16:41
- 0 votes
Hi @..., This one is doable! You'll want to adjust the formula to match the following. IF ([Changes - Field name] = "brand_id" AND[Changes - Previous value] = "301432" AND[Changes - New value] = ...
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- Taylor Bowser
- Created February 17, 2021 16:18
- 0 votes
Hi @..., I'm going to open a ticket on your behalf so we can take a closer look at the report you've set up. Best,
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- Taylor Bowser
- Created February 16, 2021 21:02
- 0 votes