
Taylor Bowser
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Recent activity by Taylor Bowser-
Hola Diego Solarte, ¡Gracias por comunicarte con la Comunidad! Lamentamos saber que te encuentras con este problema al intentar integrar WhatsApp. He creado un ticket en tu nombre para que podamos...
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Hi Fernando Souza Nery Filho, Thanks for reaching out! I recommend creating a post in our Product Feedback Community where our Product Managers monitor requests for future developments. In addition...
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Hi Bikash Mohapatra, Thanks for reaching out! You can find that information here: Working with WhatsApp tickets - Bypassing the 24 hour rule. Hope this helps!
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Hola Cecilia Carrera Morales, Consulte este artículo para obtener más información sobre CSAT en la mensajería: Acerca de CSAT (índices de satisfacción del cliente) en la mensajería. Atentamente,
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Hola Fintonic 👋 Solo el agente actualmente asignado al ticket de mensajería puede responder mediante un comentario público. Este es el comportamiento esperado. Sandra Pérez He creado un ticket en ...
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Hi @... Thanks for reaching out! If you have Messaging enabled, the pre-chat form is not available for use as mentioned here. If you are using Zendesk messaging, the pre-chat form isn't currentl...
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Hi Ronen and Esteban👋 Thanks for reaching out in the Community! Story replies should create tickets within Zendesk via the Instagram Direct channel. I've opened a ticket for each of you so our tea...
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Hi @..., Can you double check that you're using the Support: Ticket Updates dataset when building this custom metric? Best,
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Hi @..., This one is doable! You'll want to adjust the formula to match the following. IF ([Changes - Field name] = "brand_id" AND[Changes - Previous value] = "301432" AND[Changes - New value] = ...
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Hi @..., I'm going to open a ticket on your behalf so we can take a closer look at the report you've set up. Best,