Taylor Bowser
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Votes on activity by Taylor Bowser-
Hi Nathaniel, Unfortunately, it is not possible to filter any queries using the Support: Backlog dataset by custom fields or ticket tags. Our Product Managers are aware of the need for this functi...
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Hi pstrauss, You can duplicate the default COUNT(Tickets) metric and add it to your report. Then you can go to result manipulation>>result path calculation and select Pattern = % of total on rows ...
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Hi @..., Thanks for reaching out! First, I want to mention that it is not recommended to have two ticket fields with the same name (even if one of those fields have been deactivated or deleted). I...
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Hi Sarah, My apologies! You could still apply the same logic here as I mentioned in my previous response. You would want to duplicate your first metric and then add both to the query. Lastly, you'...
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Hi Malik, Thanks for reaching out! This is a known issue when reporting with Year and Week of Year over the start of a new year. This is because January 1st and January 2nd fall under Week 53 of 2...
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Hola Diego Solarte, ¡Gracias por comunicarte con la Comunidad! Lamentamos saber que te encuentras con este problema al intentar integrar WhatsApp. He creado un ticket en tu nombre para que podamos...
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Hi Bikash Mohapatra, Thanks for reaching out! You can find that information here: Working with WhatsApp tickets - Bypassing the 24 hour rule. Hope this helps!
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Hola Cecilia Carrera Morales, Consulte este artículo para obtener más información sobre CSAT en la mensajería: Acerca de CSAT (índices de satisfacción del cliente) en la mensajería. Atentamente,
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Hola Fintonic 👋 Solo el agente actualmente asignado al ticket de mensajería puede responder mediante un comentario público. Este es el comportamiento esperado. Sandra Pérez He creado un ticket en ...
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Hi Ninja Raj, Thanks for reaching out! It looks like the attributes are not being recognized in the formula editor. These attributes are only available in the Support: Ticket Updates dataset. Ca...