Taylor Bowser

Zendesk Customer Care

Total activity

112
Last activity

May 24, 2022 19:13
Member since

April 14, 2021 00:41
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Comments

Votes on activity by Taylor Bowser

Hi pstrauss, You can duplicate the default COUNT(Tickets) metric and add it to your report. Then you can go to result manipulation>>result path calculation and select Pattern = % of total on rows ...
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- Taylor Bowser
- Created January 20, 2021 21:43
- 1 vote
Hi @..., Thanks for reaching out! First, I want to mention that it is not recommended to have two ticket fields with the same name (even if one of those fields have been deactivated or deleted). I...
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- Taylor Bowser
- Created February 12, 2021 23:29
- 1 vote
Hi Nathaniel, Unfortunately, it is not possible to filter any queries using the Support: Backlog dataset by custom fields or ticket tags. Our Product Managers are aware of the need for this functi...
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- Taylor Bowser
- Created January 21, 2021 17:05
- 1 vote
Hi Sarah, My apologies! You could still apply the same logic here as I mentioned in my previous response. You would want to duplicate your first metric and then add both to the query. Lastly, you'...
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- Taylor Bowser
- Created January 20, 2021 20:13
- 1 vote
Hi Malik, Thanks for reaching out! This is a known issue when reporting with Year and Week of Year over the start of a new year. This is because January 1st and January 2nd fall under Week 53 of 2...
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- Taylor Bowser
- Created January 20, 2021 17:28
- 1 vote
Hi Bikash Mohapatra, Thanks for reaching out! You can find that information here: Working with WhatsApp tickets - Bypassing the 24 hour rule. Hope this helps!
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- Taylor Bowser
- Created January 11, 2022 21:46
- 0 votes
Hola Cecilia Carrera Morales, Consulte este artículo para obtener más información sobre CSAT en la mensajería: Acerca de CSAT (índices de satisfacción del cliente) en la mensajería. Atentamente,
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- Taylor Bowser
- Created January 11, 2022 18:23
- 0 votes
Hola Juan Carlos Cabezas 👋 Solo el agente actualmente asignado al ticket de mensajería puede responder mediante un comentario público. Este es el comportamiento esperado. Sandra Pérez He creado un...
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- Taylor Bowser
- Created November 30, 2021 19:47
- 0 votes
Hi Ninja Raj, Thanks for reaching out! It looks like the attributes are not being recognized in the formula editor. These attributes are only available in the Support: Ticket Updates dataset. Ca...
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- Taylor Bowser
- Created June 05, 2020 21:13
- 0 votes
Hi @..., Unfortunately, role_id is not a reportable value for the changes - field name attribute at this time. I recommend posting in our Explore Product Feedback Community! Best,
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- Taylor Bowser
- Created February 12, 2021 19:15
- 0 votes