Taylor Bowser
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Votes on activity by Taylor Bowser-
Hi pstrauss, You can duplicate the default COUNT(Tickets) metric and add it to your report. Then you can go to result manipulation>>result path calculation and select Pattern = % of total on rows ...
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Hi @..., Thanks for reaching out! First, I want to mention that it is not recommended to have two ticket fields with the same name (even if one of those fields have been deactivated or deleted). I...
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Hi Nathaniel, Unfortunately, it is not possible to filter any queries using the Support: Backlog dataset by custom fields or ticket tags. Our Product Managers are aware of the need for this functi...
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Hi Sarah, My apologies! You could still apply the same logic here as I mentioned in my previous response. You would want to duplicate your first metric and then add both to the query. Lastly, you'...
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Hi Malik, Thanks for reaching out! This is a known issue when reporting with Year and Week of Year over the start of a new year. This is because January 1st and January 2nd fall under Week 53 of 2...
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Hi Richard Basteed, Thanks for reaching out! The fallback value is set by the business. You can find the descriptions of these key values used for sending WhatsApp Message Templates via shorthand ...
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Hi Shameen Rana, Thanks for your comment! After creation, the integration will be linked to the Sunshine Conversations app linked to your Zendesk subdomain. However, for new users this will only b...
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Hola Diego Solarte, ¡Gracias por comunicarte con la Comunidad! Lamentamos saber que te encuentras con este problema al intentar integrar WhatsApp. He creado un ticket en tu nombre para que podamos...
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Hi Bikash Mohapatra, Thanks for reaching out! You can find that information here: Working with WhatsApp tickets - Bypassing the 24 hour rule. Hope this helps!
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Hola Fintonic 👋 Solo el agente actualmente asignado al ticket de mensajería puede responder mediante un comentario público. Este es el comportamiento esperado. Sandra Pérez He creado un ticket en ...