Tess French

1. Zendesk updates
2. Announcements
3. Announcing the new Team members page

Hi there team!Jahn Bronilla - We're working on Export currently with plans to release in 2023. Unfortunately, Tom and I can't be more specific on the dates.  Christopher Wooten To get features to y...

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• Tess French
• Edited August 19, 2022 03:56
• 0 votes

1. Community
2. Feedback - Admin Center
3. New Team Members View Doesn't Show Seats Used

Hey there Brian, The new Team Members page has now been released! It includes a "Seats remaining" panel in the top right that will hopefully make understanding seat use a bit clearer.  Thank you ag...

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• Tess French
• Created August 17, 2022 04:38
• 2 votes

1. Community
2. Feedback - Admin Center
3. Team Members Page - User Count

Hi Meg, The new Team Members page has now been released! It includes a "Seats remaining" panel in the top right that will hopefully make understanding seat use a bit clearer.  Thank you again for y...

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• Tess French
• Created August 17, 2022 04:38
• 0 votes

1. Community
2. Feedback - Admin Center
3. New Team Members Page - Number of Licenses Available

Hey there, The Team Members page has now been released! It includes a seats remaining panel that will hopefully make understanding seat use a bit clearer. We are continuing to explore ways to make ...

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• Tess French
• Created August 17, 2022 04:35
• 1 vote

1. Community
2. Feedback - Admin Center
3. New Admin Centre Team Pages

Hey there, The Team Members page has now been released! It includes a new Add Team Member flow that flags when users exist and give you quick next steps. It also includes a seats remaining count th...

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• Tess French
• Edited August 17, 2022 04:34
• 0 votes

1. Community
2. Feedback - Admin Center
3. NEW TEAM PAGE: Adding new agents

Hey there, The Team Members page has now been released! It includes a new Add Team Member button in the top right of the page and a new flow. This release is the first step in making team managemen...

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• Tess French
• Edited August 17, 2022 04:37
• 0 votes

1. Community
2. Feedback - Admin Center
3. New Team Members Page - inefficient

Hey there, The Team Members page has now been released! It includes a new Add Team Member flow that flags when users already exist and gives you quick next steps. This release is the first step in ...

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• Tess French
• Created August 17, 2022 04:13
• 0 votes

Official comment

1. Community
2. Feedback - Admin Center
3. New Team Members Page - Number of Licenses Available

Hey Stuart, Thank you for your feedback. We agree that seeing a seat count is a crucial piece of information. We're incrementally adding features to our team list page preview until it's fully feat...

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• Tess French
• Edited April 21, 2022 05:50
• 0 votes

Official comment

1. Community
2. Feedback - Admin Center
3. Team Members Page - Customize Columns

Hey there Mark,Thank you so much for the feedback and insights into how you'd like team management to evolve. Especially your notes on how you would use agent activity information. I've captured th...

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• Tess French
• Created April 21, 2022 03:57
• 0 votes

Official comment

1. Community
2. Feedback - Admin Center
3. Admin Centre - Team Members

Hey there Rob, thanks for the feedback. We're incrementally adding features to our team list page preview until it's fully featured enough to replace the older version of the page. We hear you. The...

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• Tess French
• Created April 13, 2022 06:10
• 0 votes