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Tetiana Gron

Joined Apr 14, 2021

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Last activity Feb 07, 2025

Zendesk Product Manager

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ACTIVITY OVERVIEW

Latest activity by Tetiana Gron

Tetiana Gron commented,

Community comment Feedback - Admin Center
Hi everyone, thank you for taking the time to provide us with this feedback!
 
The feature requests for different CSAT configurations and styling per brand have been accepted and are on our roadmap.
 
Per our Community Guidelines, we can provide general guidance for anticipated feature and functionality release dates, and any discussion of planning is always subject to change. To stay on top of product releases please visit our What’s New page in the Help Center. We are going to leave this post open for comment to allow others to provide their feedback and use cases.
 
Thank you again for your feedback and for being a valuable customer with Zendesk.

View comment · Posted Feb 07, 2025 · Tetiana Gron

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Tetiana Gron commented,

CommentMeasuring success

Thank you Rachel Martin for feedback! I’m happy to hear that you were able to increase the response rate. We are committed to enhancing the CSAT experience in messaging.

View comment · Posted Jan 31, 2025 · Tetiana Gron

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Tetiana Gron commented,

CommentMeasuring success

David Dunstan we've recently rolled out changes to the rating order in the messaging experiences. Regarding your second point, we plan to introduce a neutral score and granular reporting, allowing you to calculate CSAT using a custom formula.

Bobby Koch it is on the roadmap but according to our community guidelines, we do not provide ETA. To stay updated on the latest changes, please follow Zendesk's What's New.

View comment · Posted Jan 31, 2025 · Tetiana Gron

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Tetiana Gron commented,

CommentZendesk messaging

Gundega It should be possible if you use dynamic content in the CSAT survey. Read more Providing multiple language support with dynamic content.

View comment · Posted Jan 31, 2025 · Tetiana Gron

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Tetiana Gron commented,

CommentTicket automation and collaboration

Riah Lao quick answers are not available via API at the moment. 

View comment · Posted Jan 23, 2025 · Tetiana Gron

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Tetiana Gron commented,

CommentMeasuring success

Thanks AntonMi ! We were able to reproduce the behaviour. 

View comment · Posted Jan 23, 2025 · Tetiana Gron

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Tetiana Gron commented,

CommentEnd-user guide for Help Center

Judith Ilagan Could you please provide more details? There is a limitation with some Asian languages that we will address soon, but I am not sure if this is related to your issue.

View comment · Posted Jan 17, 2025 · Tetiana Gron

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Tetiana Gron commented,

Community comment Feedback - Ticketing system (Support)

Hi Juvie Tonchev ,thank you for taking the time to provide us with your feedback here. I understand the request however at this time we are not able to commit to prioritizing this feedback. There is a similar post, you can also upvote. 

View comment · Posted Jan 17, 2025 · Tetiana Gron

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Tetiana Gron commented,

CommentMeasuring success

Kassandra I think I've seen your post. Let me know if there is still an issue with the visibility of the post. 

AntonMi Could you please clarify the issue for me? When you click "Submit," a Thank You page appears. Are you expecting the CSAT widget to close instead of displaying the Thank You page?

View comment · Posted Jan 17, 2025 · Tetiana Gron

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Tetiana Gron commented,

Community comment Feedback - Ticketing system (Support)

Thank you for taking the time to provide your feedback! We have implemented a different behavior for the customizable CSAT based on feedback from other customers. We are committed to continuously monitoring feedback and will consider addressing this issue in future updates.

View comment · Posted Jan 17, 2025 · Tetiana Gron

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