Tetiana Gron
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Total activity174
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Last activity
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Activity overview
Latest activity by Tetiana Gron-
Tetiana Gron created an article,
Announcing Request an Article in Knowledge
Announced on Rollout starts Rollout ends September 29, 2022 September 29, 2022 October 3, 2022 We are excited to announce that you can now submit an article request from the k...
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Tetiana Gron commented,
Hi Shirin, Thank you for reporting these issues. We are looking at the first one. We will soon deploy the fix for the second one.
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Tetiana Gron commented,
Hi, The feature is available for Suite Growth and higher (or Guide Pro and higher). Read more Searching, linking, and quoting content in tickets. If you have a plan that includes the feature but st...
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Tetiana Gron commented,
Hi, I am happy to inform you that we have recently released settings for default filters in Knowledge. Read more Announcing Knowledge filter settings.
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Tetiana Gron created an article,
Announcing Knowledge filter settings
Announced on Rollout starts Rollout ends September 12, 2022 September 12, 2022 September 14, 2022 We are excited to announce new filter settings for the search in Knowledge....
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Tetiana Gron commented,
Hi Bobby Koch, We have a feature on our roadmap that might solve this problem. After we release it you will be able to request an article from Knowledge in the Agent Workspace. As a result of the r...
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Tetiana Gron commented,
Hi Elana Rao, Badges automation is not currently on our roadmap. You can view community activity in Explore (read Analyzing community activity with Explore). You can also build a custom awarding au...
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Tetiana Gron commented,
Hi Shayan Moussawi, Thank you for your idea about copying the link! You are right rapid resolver is not available for Knowledge.
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Tetiana Gron commented,
Hi Chad Pryor, You can add labels in different languages to an article. They will be shared across all translations.
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Tetiana Gron commented,
Hi everyone, Some of you mentioned that custom pages you created didn't exist. Custom pages is an Enterprise feature. If you have Guide Professional you can still create and preview custom pages. I...