
Tetiana Gron
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Total activity155
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Last activity
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Activity overview
Latest activity by Tetiana Gron-
Tetiana Gron commented,
Hi everyone, Some of you mentioned that custom pages you created didn't exist. Custom pages is an Enterprise feature. If you have Guide Professional you can still create and preview custom pages. I...
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Tetiana Gron commented,
Hi Jan-Willem Rossée, Thanks for bringing our attention to this. There was ambiguity in the article. We have updated it to indicate that the owner (not the author) is assigned to the ticket.
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Tetiana Gron commented,
Hi Tony Maninha! Thank you for your feedback. I can assure you that we take into account KCS practices when we do features planning. There is an article request feature on our roadmap which suppor...
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Tetiana Gron commented,
Hi Paige Palmer, This functionality is already implemented. If you still experience issues, please create a ticket with Zendesk and we will look at your particular case.
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Tetiana Gron commented,
Official comment Hi everyone, I have an update on this long hanging feature. We are planning to pick up work during the next 9 months. We'll be sure to share an update once we have more information to share.Thanks ...
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Tetiana Gron commented,
Hi Korak Purkayastha, Yes, it is expected. Linking events are not reflected in the ticket audits. We are planning to reevaluate this at the later point.
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Tetiana Gron commented,
Hi James, Thank you for bringing our attention to this. Could you please create a ticket for Zendesk?
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Tetiana Gron commented,
Hi Jacob Hill, It is not possible at the moment but it is on our roadmap.
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Tetiana Gron commented,
Hi! Thank you for feedback. We are aware of the problem and understand the importance of fixing it. Currently, we are researching the possible solutions. Unfortunately, I cannot provide a timeline ...
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Tetiana Gron commented,
Hi Simon Boe Blouner, Thank you for feedback! We are looking how we can improve default filters experience.