Tetiana Gron

1. Guide
2. ...
3. Using themes and customizing your Help Center
4. Creating custom pages in the help center

Hi everyone, Some of you mentioned that custom pages you created didn't exist. Custom pages is an Enterprise feature. If you have Guide Professional you can still create and preview custom pages. I...

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• Tetiana Gron
• Created June 14, 2022 11:58
• 0 votes

1. Support
2. ...
3. Agent guide for Support
4. Flagging articles in Knowledge

Hi Jan-Willem Rossée, Thanks for bringing our attention to this. There was ambiguity in the article. We have updated it to indicate that the owner (not the author) is assigned to the ticket. 

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• Tetiana Gron
• Created May 05, 2022 15:25
• 0 votes

1. Community
2. Feedback - Help Center (Guide)
3. Transfer Case notes to KB article template

Hi Tony Maninha! Thank you for your feedback. I can assure you that we take into account KCS practices when we do features planning.  There is an article request feature on our roadmap which suppor...

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• Tetiana Gron
• Created May 05, 2022 11:29
• 0 votes

1. Community
2. Feedback - Help Center (Guide)
3. Knowledge Capture App: Heading links do not work

Hi Paige Palmer, This functionality is already implemented. If you still experience issues, please create a ticket with Zendesk and we will look at your particular case.   

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• Tetiana Gron
• Created April 07, 2022 14:41
• 0 votes

Official comment

1. Community
2. Feedback - Community Forums (Gather)
3. The ability to merge community posts

Hi everyone, I have an update on this long hanging feature. We are planning to pick up work during the next 9 months. We'll be sure to share an update once we have more information to share.Thanks ...

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• Tetiana Gron
• Created March 28, 2022 14:16
• 0 votes

1. Zendesk updates
2. Announcements
3. Announcing External Content in Knowledge

Hi Korak Purkayastha, Yes, it is expected. Linking events are not reflected in the ticket audits. We are planning to reevaluate this at the later point. 

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• Tetiana Gron
• Created March 23, 2022 12:34
• 0 votes

1. Zendesk updates
2. Announcements
3. Announcing Contact Details updates in Help center

Hi James, Thank you for bringing our attention to this. Could you please create a ticket for Zendesk?

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• Tetiana Gron
• Created March 14, 2022 13:33
• 0 votes

1. Zendesk updates
2. Announcements
3. Announcing the context panel and Knowledge in the Agent Workspace

Hi Jacob Hill, It is not possible at the moment but it is on our roadmap. 

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• Tetiana Gron
• Created February 23, 2022 08:55
• 1 vote

1. Community
2. Feedback - Chat and Messaging (Chat)
3. Zendesk Guide not registering linked article data from Zendesk Chat tickets

Hi! Thank you for feedback. We are aware of the problem and understand the importance of fixing it. Currently, we are researching the possible solutions. Unfortunately, I cannot provide a timeline ...

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• Tetiana Gron
• Created February 10, 2022 14:42
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Remember filters in Knowledge tab in the Context panel

Hi Simon Boe Blouner, Thank you for feedback! We are looking how we can improve default filters experience. 

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• Tetiana Gron
• Created February 10, 2022 09:15
• 1 vote