Tetiana Gron
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Total activity306
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Last activity
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Member since
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Following0 users
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Followed by2 users
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Activity overview
Latest activity by Tetiana Gron-
Tetiana Gron commented,
Hi everyone! We are deprecating Rapid Resolver as part of the discontinuation of the Knowledge Capture app. See Announcing the discontinuation of select Built by Zendesk apps.
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Tetiana Gron commented,
Hi Grant, thank you for taking the time to provide us with this feedback. I apologize for the delay on our end in providing you with a response to your feature request. I wanted to let you know tha...
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Tetiana Gron commented,
Hi everyone, thank you for taking the time to provide us with this feedback. I apologize for the delay on our end in providing you with a response to your feature request. I wanted to let you know ...
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Tetiana Gron commented,
Hi Josef, thank you for taking the time to provide us with this feedback. I apologize for the delay on our end in providing you with a response to your feature request. We have this feature in the ...
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Tetiana Gron commented,
Hi everyone! This feature is currently not on our roadmap for 2024. I'll leave this post open to collect feedback and then we will re-evaluate our decision. Thank you for your valuable feedback!
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Tetiana Gron commented,
Hey everyone, thank you for taking the time to provide us with this feedback. I apologize for the delay on our end in providing you with a response to your feature request. I wanted to let you know...
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Tetiana Gron commented,
Bill Decker Knowledge in the context panel uses different input for the default suggestions. It uses the ticket title and last reply. We are also working on improving quality of the suggestions and...
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Tetiana Gron commented,
Nicole Rinker You can have both CSAT enabled for now. The new CSAT doesn't appear on the standard Explore dashboard if the old CSAT is deactivated as you mentioned. However, you can create a custom...
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Tetiana Gron commented,
Jiry, you customers can access CSAT survey from the request page in help center. If you use a standard theme, it is already available in your account. Otherwise, you need to update the theme, you c...
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Tetiana Gron commented,
Syafiq we are currently working on bringing the CSAT scale to the email.