Tetiana Gron
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Total activity166
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Last activity
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Activity overview
Latest activity by Tetiana Gron-
Tetiana Gron commented,
Hi everyone, Thank you for the feedback and your use cases. Unfortunately, it is not on our roadmap to allow anonymous posting.
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Tetiana Gron commented,
Hello, Unfortunately, it is not on our roadmap to implement End User facing Leaderboards. This data is available for admins and agents in Explore. Read more Analyzing community activity with Explo...
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Tetiana Gron commented,
Hi everyone, We are planning to release a new version of WYSIWYG editor for posts and comments in upcoming days. It will be available for Templating API v3. Read more About Guide templating version...
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Tetiana Gron commented,
Hi Finn Bazard Ferns, Could you please describe what you are trying to count?
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Tetiana Gron commented,
Hi Krista Zaloudek, I have good news, we are actively working on CSAT improvements. You will be able to configure the CSAT question and customize the survey to align with your brand. You can expect...
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Tetiana Gron commented,
Hi Anja, You will need to migrate to Agent Workspace to use Knowledge. See Migrating to the Zendesk Agent Workspace.
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Tetiana Gron commented,
Kyle Gilbert, there is a WYSIWYG option, see Branding your help center. But I am not sure if you can move search bar without coding.
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Tetiana Gron commented,
Hi Kyle Gilbert, You can modify look & feel of the Community pages via theming center. See Customizing your help center theme. There are 4 pages that create community experience: Community post ...
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Tetiana Gron commented,
Hi Mary Paez and Arianne Batiles, Thanks for feedback! As it is mentioned we don't have this feature but we are currently working on content pinning in Knowledge in the Agent Workspace. It will be ...
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Tetiana Gron commented,
Hi Mary Paez, Thank you for your feedback. Only agents with publishing permissions can add or remove content tags from articles. It works similar to labels, you can check labels permissions in Crea...