Thibaut
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Total activity60
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Last activity
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Member since
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Following0 users
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Followed by1 user
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Votes26
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Activity overview
Latest activity by Thibaut-
Thibaut commented,
Katerina LoukaCurrently we can only add a tag to one query at a time, however I believe this is a great idea and if you want you can add your feedback here: Feedback - Reporting and analytics (Expl...
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Thibaut commented,
Hi,Thanks for contacting Zendesk Support! My name is Thibaut and I'd be happy to assist you with this!First of all, I would like to sincerely apologise for the delay in getting back to you. We have...
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Thibaut commented,
Hi Seif SalemI believe Johnson might be right, but I would need to investigate directly on the query to understand what happened. I created a ticket for you about it, you should receive soon a noti...
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Thibaut commented,
Hi George NtatianidisI created a ticket for you so I can take a look directly at your issue. You will receive a notification about it soon.
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Thibaut commented,
Hi @...As mentioned here: Managing users in multiple organizations"The default organization is used in Explore for reporting. You can report on users according to their default organization only."I...
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Thibaut created an article,
Can I track second or third reply time in reporting?
Question Is it possible to track subsequent response time in Explore? Answer Unlike first reply time, it is not possible to report on subsequent reply times as they are not explicitly captured by ...
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Thibaut commented,
Hi @...Your company isn't in trouble :)Indeed those results seems odd, I created a ticket for you in order to take a look directly at what went wrong. You should receive a notification about it soon.
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Thibaut commented,
Hi Dinara, You should be able to see the number of tickets received on N1 and N2 using the date range calculated metrics, however I am not sure I understand what you mean by "the distribution of t...
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Thibaut commented,
Hi Adrian, In order to best assist you I created a ticket for your question. You should receive an email shortly about it, and we will be able to proceed there. Thibaut | Customer Advocate | EMEA
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Thibaut commented,
Hello Sayan, The light agent will be able to see data from the other organizations in those dashboards if he has access to them. So in your case the US light agent will be able to see also data fr...