Thibaut
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Total activity66
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Last activity
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Member since
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Votes34
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Activity overview
Latest activity by Thibaut-
Thibaut commented,
Katerina LoukaCurrently we can only add a tag to one query at a time, however I believe this is a great idea and if you want you can add your feedback here: Feedback - Reporting and analytics (Expl...
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Thibaut commented,
Hi,Thanks for contacting Zendesk Support! My name is Thibaut and I'd be happy to assist you with this!First of all, I would like to sincerely apologise for the delay in getting back to you. We have...
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Thibaut commented,
Hi George NtatianidisI created a ticket for you so I can take a look directly at your issue. You will receive a notification about it soon.
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Thibaut created an article,
Can I track second or third reply time in reporting?
Question Is it possible to track subsequent response time in Explore? Answer No, it is not possible to report on the duration between the first end-user response and the subsequent agent replies. ...
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Thibaut commented,
Hi @...Your company isn't in trouble :)Indeed those results seems odd, I created a ticket for you in order to take a look directly at what went wrong. You should receive a notification about it soon.
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Thibaut commented,
Hello, This error would be due to Explore's limit being reached as explained here: Why do I receive a “Network error” in my query?I would suggest you to reduce the date range of N1 and N2 in order ...
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Thibaut commented,
Hi Dinara, In order to create this query you will first need to create a standard calculated attribute like this one: With this formula: IF INCLUDES_ALL([Ticket tags], "classical") THEN "Classi...
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Thibaut commented,
Hi Dinara, You should be able to see the number of tickets received on N1 and N2 using the date range calculated metrics, however I am not sure I understand what you mean by "the distribution of t...
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Thibaut commented,
Hi Adrian, In order to best assist you I created a ticket for your question. You should receive an email shortly about it, and we will be able to proceed there. Thibaut | Customer Advocate | EMEA
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Thibaut commented,
Hello Sayan, The light agent will be able to see data from the other organizations in those dashboards if he has access to them. So in your case the US light agent will be able to see also data fr...